Install Order Case Self Service

  • Release version: Yokohama
  • Updated April 17, 2025
  • 1 minute to read

    • You can install the Order Case Self Service application (sn_ord_case_ss) if you have the admin role.

    Before you begin

    Role required: admin

    About this task

    Note:
    Demo data is unavailable with the Order Case Self Service application.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Order Case Self Service application (sn_ord_case_ss) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Select Install.