Using the Voice AI agents for Now Assist for Order Management
Use the Voice AI agents to create and manage cases for any order-related issues such as expediting orders with voice calls.
Managing order-related issues using Voice AI agent
Using the manage order operations Voice AI agent, you can do the following:
- Expedite order delivery dates for orders that are not in the draft state
- Use generic keywords such as, "Expedite delivery" or "Faster delivery" and get responses from agent in the context of your questions
The AI agent then creates an order case based on agreement of proposed delivery dates with the customer, and shares the order case number with the customer over the phone call.