Now Assist for RPA Hub
Summarize
Summary of Now Assist for RPA Hub
Now Assist for RPA Hub is a ServiceNow application designed to enhance automation development by enabling users to create automations, activities, and automation logic using text instructions combined with preview options. This generative AI-powered tool streamlines the automation creation process, helping organizations accelerate their robotic process automation (RPA) initiatives.
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Setup and Usage
To begin using Now Assist for RPA Hub, customers must configure the application within their ServiceNow environment. Once configured, users can leverage generative AI to develop RPA bots and related automation components efficiently.
AI Model Providers and Preferences
The application supports multiple large language models (LLMs) including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS for generating RPA bots. Customers can set preferences for these AI models at the skill level via the Now Assist Admin console, providing flexibility in choosing the AI technology that best fits their needs.
Availability and Restrictions
- Not all AI model providers or Now Assist features are available to customers with in-country SKUs or those in regulated or restricted data center environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances.
- Some AI products and skills are region-specific or unavailable in regulated markets.
- Customers should regularly check ServiceNow Knowledge Base articles for updates on feature and model availability.
AI Limitations and Responsible Use
Because the application relies on AI and machine learning, outputs may not always be accurate, complete, or appropriate. Customers must thoroughly test and review AI-generated automations and maintain human oversight, especially in sensitive domains such as healthcare, finance, legal, security, and infrastructure. ServiceNow requires adherence to its AI Acceptable Use Policy when utilizing this application.
Data Processing and Privacy
Using Now Assist for RPA Hub involves transferring data from individual customer instances to centralized ServiceNow environments, which might be in different geographic regions or hosted by third-party cloud providers like Microsoft Azure. Data is handled in accordance with ServiceNow’s internal policies and compliance standards.
ServiceNow collects data from inputs, outputs, and edits made through the application to improve its AI technologies. Customers have the option to opt out of future data collection as outlined in the Now Assist Opt-Out documentation.
Support and Troubleshooting
- Customers can access help through the ServiceNow Community and Known Error Portal.
- Direct support is available via Customer Service and Support channels.
Use the Now Assist for RPA Hub application to transform your automation development process. You can create automations, activities, and automation logic additions from text instructions and preview options.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
Available LLMs
You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for RPA bot generation skill. You can set skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.