Google Docs Spoke

  • Release version: Yokohama
  • Updated September 2, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Google Docs Spoke

    The Google Docs spoke enables ServiceNow customers to manage Google Docs documents directly from their ServiceNow instance. This integration allows automation of document-related tasks such as creating, updating, and retrieving document details within Google Docs, streamlining workflows that involve document management.

    Show full answer Show less

    To use this spoke, customers must have an Integration Hub subscription and a Google Cloud account. The spoke requires certain ServiceNow plugins and licenses for full functionality.

    Key Features

    • Document Management Actions: Automate key Google Docs operations including:
      • Create new documents
      • Add headers and footers to documents
      • Retrieve document structure as JSON
      • Search for text within documents
      • Update document content with HTML
    • AI Agents Integration: The spoke includes AI agents that mimic human-like intelligence to perform Google Docs tasks. Customers can create, customize, and integrate these AI agents into agentic workflows to automate document-related objectives.
    • Connection Management: Integration Hub uses connection and credential aliases, including OAuth credentials, to simplify credential management across multiple environments and reduce maintenance efforts when connection details change.

    Requirements and Dependencies

    • Integration Hub subscription is mandatory.
    • A Google Cloud account is required.
    • Dependent ServiceNow plugins must be installed:
      • Flow Designer - Dynamic Inputs
      • IntegrationHub Action Step - REST
      • IntegrationHub Runtime
    • Appropriate licensing is necessary for some plugins if used outside this spoke.
    • User roles and permissions must be configured properly to enable AI agents to access and operate on relevant data.

    Practical Benefits for ServiceNow Customers

    • Streamlines Google Docs document management by embedding it into ServiceNow workflows.
    • Reduces manual effort and errors through automation of document creation, updates, and searches.
    • Enables intelligent automation with AI agents that can be tailored to specific organizational needs.
    • Simplifies credential and connection management, supporting multi-environment deployments without repetitive configuration.

    Manage documents in Google Docs from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Google Docs spoke v1.3.0 is the latest version.

    Supported versions

    This spoke was built for Google Docs v1, but may be compatible with later versions.

    Spoke requirements

    Google Cloud account.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Google Docs spoke provides actions to automate Google Docs tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Document Management Create Document Creates a document in Google Docs.
    Create Footer Creates a footer in the specified document.
    Create Header Creates a header in the specified document.
    Get Document Details Retrieves the structure of the specified document as a JSON object.
    Search Text in Document Searches for the required document based on the search text or content.
    Update Document Updates the content of a document with the provided HTML content.

    Available AI agents

    Install Now Assist for Integration Hub and start using the available AI agents. For more information, see Now Assist for Integration Hub.

    This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.
    • In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.

      You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.

    • You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
    • See Now Assist AI agents for information about AI agents.

    Available AI agents include:

    AI Agent Description
    Google Docs document management AI agent Manage documents (that is, create document, create header or footer, get document details, search text in document) in Google Docs.
    Looking for an AI agent?
    • There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
    • To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.
    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Google Docs.