GoTo Spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of GoTo Spoke

    The GoTo spoke enables ServiceNow customers to analyze and manage usage data for GoTo software subscriptions, including GoToMeeting, GoToWebinar, and GoToConnect. It helps identify stale licenses to optimize license reclamation and cost savings. This spoke requires an Integration Hub subscription and a GoTo admin account.

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    Key Features

    • Connect Management: Retrieve lists of GoToConnect users and their activity summaries and details.
    • License Management: List all product licenses and remove user licenses from GoTo accounts.
    • Meeting Management: Generate historical and upcoming meeting reports for all organizers within a GoTo account.
    • User Management: Delete users, look up authenticated user details, and list all users in a GoTo account.
    • Webinar Management: Retrieve a list of all webinars associated with a GoTo account.

    The spoke primarily supports software asset management actions and user lookups.

    Requirements and Dependencies

    • Integration Hub subscription is mandatory.
    • Built for LogMeIn Admin Center version 5.29.0, with potential compatibility for later versions.
    • Dependent plugins include ServiceNow Integration Hub Runtime, Action Step - REST, and Action Template - Data Stream, which may require additional licensing.
    • Requires a GoTo admin account for access.

    Connection and Credential Management

    The spoke uses Integration Hub aliases to manage connections and credentials efficiently across environments. This approach minimizes the need to update multiple actions when connection or credential details change.

    Practical Benefit

    ServiceNow customers can automate GoTo subscription management tasks, streamline license optimization, and generate detailed reports on user activity and meetings, all integrated within their ServiceNow environment. This enables better control over GoTo resources and potential cost savings.

    The GoTo spoke provides actions to view and analyze meaningful usage data for GoTo software subscriptions. Analyze usage for GoToMeeting, GoToWebinar, and GoToConnect to determine which licenses are stale so that you can reclaim these licenses and realize your potential savings.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    GoTo spoke v2.0.1 is the latest version.

    Supported versions

    This spoke was built for LogMeIn Admin Center v5.29.0, but may be compatible with later versions.

    Spoke requirements

    GoTo admin account.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The GoTo spoke provides actions to automate GoTo tasks when events occur in your ServiceNow instance. Available actions include:

    Category Action Description
    Connect Management Look up Connect Users Stream Retrieves a list of all users with a GoToConnect license within a GoTo account.
    Look Up User Activity Summary Stream Retrieves a summary of all user activities, including information about the set of users and their associated metrics.
    Look Up User Activity Details Stream Retrieves the activity records of the specific user.
    License Management Look Up Licenses Retrieves a list of all product licenses within a GoTo account.
    Remove User License Removes a user from a specified product license.
    Meeting Management Get Historical Meeting Report Reports the meeting history of all organizers within a GoTo account during a given date range.
    Get Upcoming Meeting Report Reports meetings that are scheduled for all organizers within a GoTo account during a given date range.
    User Management Delete User Deletes a user from a GoTo account.
    Look up Authenticated User Retrieves details of the authenticated user, including information about the accounts the user holds.
    Look up Users Retrieves a list of all users within a GoTo account.
    Webinar Management Get Webinars Retrieves a list of all webinars for a GoTo account.
    Note:
    This spoke has a Look up User action and Software Asset Management related actions only.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    For information about setting up the spoke, see Set up the GoTo spoke.