RPA Hub Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of RPA Hub Workspace

    ServiceNow® RPA Hub Workspace is a web-based platform designed to help you orchestrate and manage your digital workforce by controlling attended and unattended robots. It enables you to create, monitor, manage, and deploy robotic process automation (RPA) bots that execute ongoing business processes within your environment.

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    The RPA Hub Workspace is accessible via two navigation paths within ServiceNow and serves as the default landing page for RPA management activities.

    Key Features

    • Dashboard and Reports: The workspace provides comprehensive visual reports including:
      • Bot process summary with vertical bar charts displaying incident records related to bot processes.
      • Insights section with donut charts showing robot states and an overview of change records linked to robots and bot processes.
      • Robot utilization charts indicating the highest and lowest usage of unattended and attended robots over time.
      • Process jobs summaries featuring donut and spline reports to track job statuses and trends.
      • Queues summary with reports on pending work items, work item status, and average handling time.
      • Top 5 business applications used by RPA bots over the last 7 days.
      • License utilization reports for attended and unattended robots.
    • Bot Process and Robot Configuration: From the landing page and list views, you can configure bot process records, create robots, packages, shared parameters, queues, and view installed plugins, alerts, and process jobs.
    • Custom Lists: You can create personalized filtered lists ("My Lists") to monitor your digital workforce, which are visible only to you.
    • Help Center: Integrated help content is accessible via a help icon that displays relevant information and multiple help topics in a sidebar, assisting users in navigating and utilizing the workspace effectively.
    • Dark Theme: To reduce eye strain, a dark mode is available for the RPA Hub landing page, Robot Calendar, Overview page, and system properties.

    Practical Benefits for ServiceNow Customers

    • Centralized Management: Easily orchestrate and monitor your digital workforce from a single web-based workspace.
    • Insightful Analytics: Use detailed visual reports to understand bot performance, process job statuses, queue backlogs, and license utilization for better resource planning.
    • Streamlined Configuration: Quickly configure bot processes and create robots directly from the workspace to accelerate automation deployment.
    • User-Friendly Experience: Access guided help content and customize your monitoring views to suit your operational needs.
    • Enhanced Usability: The dark theme option improves user comfort during extended use.

    Learn about the digital workforce that you can manage all from the RPA Hub Workspace.

    RPA Hub Workspace overview

    ServiceNow® RPA Hub Workspace is a web-based platform that helps you orchestrate ServiceNow robots to execute ongoing business processes. Use attended and unattended robots in your environment to create, monitor, manage, and deploy a digital workforce.

    RPA Hub is the default landing page of the RPA Hub Workspace. You can access this page in two ways:
    • By navigating to All > Robotic Process Automation > RPA Hub Workspace and then selecting the home icon (Home icon.).
    • By navigating to Workspaces > RPA Hub Workspace.
    This page contains descriptions about the following basic score card, lists, and reports that you can use to manage your digital workforce:
    Bot process summary
    Vertical bar charts of the incident records that involve bot processes or a robot. In the Insights section, view a donut report of robots states. You can also see an overview of the change records associated with the robots, bot processes, and business applications that are related to the bot processes

    RPA Hub home landing page.

    Robot utilization section
    Chart legends of the highest and lowest utilized unattended and attended robots, over a period.

    Robot utilization section.

    Process jobs summary
    Donut report of the process jobs by status in the last 24 hours. For example, abandoned, canceled, failed, running, skipped, and success.
    Spline report of the process job trend by status, over a period. Spline reports show how one or more values change over time by connecting a series of known data points with a curve that emphasizes the trend over individual data points.
    List of the current running process jobs.

    Process jobs summary section.

    Queues summary
    Vertical bar report of queues with most work items pending, work items status, and Average Handling Time (AHT).
    List of the queues with the work item status.

    Queues summary section.

    Top 5 business applications in the last 7 days
    Vertical bar reports of the top 5 business applications used by the Robotic Process Automation (RPA) bot processes in the last 7 days.

    Top 5 business applications in the last 7 days.

    License utilization
    Semi-donut reports of the license utilization of unattended and attended robots.

    License utilization of unattended and attended robots.

    You can configure a bot process record and create a robot by selecting the plus icon (Plus icon.). For more information, see Configuring a bot process record in RPA Hub and Creating a robot in RPA Hub.

    Figure 1. Configuring a bot process record and creating a robot from the landing page
    Configuring a bot process record and creating a robot from the landing page.

    Lists view

    From the list icon (List icon.), you can configure a bot process record and create a package, shared parameter, queue, and robot. You can also view the installed RPA plugins, alerts, and process jobs.

    Figure 2. Lists view
    Lists view.

    You can create your own filtered lists to monitor your digital workforce by configuring My Lists. These lists are only visible to you. For more information, see Create My Lists in workspace.

    Help center

    Help Center provides users with the information they need, and tells users what they can accomplish while they're using a configurable workspace. Help Center content appears in the right sidebar when the user clicks the help icon. If Help Center content exists for the current UI page, then the help icon has an indicator (help center icon indicator.). Multiple help topics for the same page are available in Help Center.

    Figure 3. Help Center Icon View
    help center topic view.

    Dark theme

    Help alleviate eye strain by switching to a dark theme or mode available in the RPA Hub Workspace for RPA Hub landing page, Robot Calendar, Overview page, and RPA Hub system properties. For more information about the dark theme, see Exploring themes in Next Experience.