Amazon S3 Spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Amazon S3 Spoke

    The Amazon S3 spoke enables ServiceNow customers to integrate their instances with Amazon S3, allowing management of buckets, objects, tags, and ACLs directly from ServiceNow. This integration streamlines automation of Amazon S3 tasks triggered by ServiceNow events, improving operational efficiency.

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    This spoke requires an Integration Hub subscription and supports API version 2010-03-31, with potential compatibility for later versions. Note that it does not currently support government or federal government AWS regions.

    Key Features

    • Bucket Management: Create new S3 buckets and list existing buckets.
    • Object Management: Copy, delete, list, download objects to ServiceNow records, and upload ServiceNow attachments to S3 buckets.
    • Permission Management: Create or delete ACLs for buckets and retrieve ACL details.
    • Tag Management: List and update tags on specified Amazon S3 resources.

    These actions can be used independently without requiring Amazon S3 notifications.

    Requirements and Setup

    • A user with full access to Amazon S3, including Access Key ID and Secret Access Key.
    • Connection and credential aliases managed by Integration Hub simplify configuration across multiple environments and ease credential updates without modifying individual actions.

    For detailed setup, customers should refer to the Amazon S3 spoke setup documentation.

    Benefits for ServiceNow Customers

    By leveraging this spoke, customers can automate Amazon S3 management tasks within their ServiceNow workflows, reducing manual effort and improving integration between cloud storage and IT service management processes.

    Integrate ServiceNow with Amazon S3. Manage buckets, objects, tags, and related ACLs in Amazon S3 from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Amazon S3 spoke v1.2.1 is the latest version.

    Supported version

    This spoke was built for API version 2010-03-31, but may be compatible with later versions.

    Supported regions

    Currently, the spoke does not support the government or federal government regions.

    Spoke requirements

    • User with full access to Amazon S3.
    • Access Key ID and Secret Access Key of the user. Record these values for later use.
    For information about creating and accessing keys, see the AWS Security Credentials documentation.

    Spoke actions

    The Amazon S3 spoke provides actions to automate Amazon S3 tasks when events occur in ServiceNow. Available actions include:
    Category Action Description
    Bucket Management Create Bucket Creates a bucket in Amazon S3.
    Look up Buckets List Amazon S3 buckets.
    Object Management Copy Object Copies object from source to destination.
    Delete Object Deletes specified object from a bucket.
    Look up Objects by Bucket Stream Lists the objects in the specified Amazon S3 bucket.
    Download S3 Object to ServiceNow Record Downloads the requested object from Amazon S3 and attaches it to a record in ServiceNow.
    Upload ServiceNow Attachment to S3 Uploads file from the System Attachment Table (sys_attachment) to a specified Amazon S3 bucket.
    Permission Management Create ACL Create new ACL for a bucket and delete the existing one.
    Look up ACL Retrieves the ACL details for the requested resource.
    Tag Management Look up Tags Lists tags of the specified Amazon S3 resource.
    Update Tags Updates the tags of the specified Amazon S3 resource.
    Note:
    Spoke actions can be used independently without subscribing to notifications from Amazon S3.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Amazon S3 spoke.