Atlassian Administration Spoke

Release version: Yokohama

Updated January 30, 2025

3 minutes to read

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Summary of Atlassian Administration Spoke

The Atlassian Administration spoke enables ServiceNow customers to automate and streamline the management of Atlassian Administration subscriptions. It provides capabilities to retrieve usage data, manage groups, and handle user assignments directly within the ServiceNow platform. This spoke is designed to enhance visibility and control over Atlassian resources by integrating subscription and user management actions into ServiceNow workflows.

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Key Features

Usage and Subscription Data: Downloads detailed subscription and usage information for Atlassian Administration.
Group Management: Retrieves group details including product and site associations, and supports removing users from groups.
User Management: Accesses user data including group memberships and product last access details.
Sample Subflows: Provides pre-built subflows like "Pull Atlassian Group Details" to help automate common administrative tasks, which can be customized for specific use cases.
Spoke Actions: Includes actionable components such as looking up organization groups and users, and removing users from groups.
Spoke Modules: Adds application modules to manage groups, product and site details, and site role assignments within ServiceNow.
Role-Based Access Control: Defines specific user roles (e.g., Atlassian Admin) to control access to the spoke's capabilities.
Integration Hub Compatibility: Requires Integration Hub subscription and uses connection and credential aliases to securely manage authentication, simplifying multi-environment configurations.

Practical Considerations for ServiceNow Customers

Requirements: An Atlassian Administration account with Organization admin role, an API key for authentication, and an Integration Hub subscription are necessary to use this spoke.
Dependency Plugins: Ensure installation of key ServiceNow plugins such as IntegrationHub Runtime, REST Action Step, Workflow Studio Dynamic Inputs, Complex Object, and Data Stream templates.
Customization: Customers can tailor sample subflows by copying them into new application scopes to fit their specific automation needs.
Access Control: Assign the Atlassian Admin user role to users responsible for managing Atlassian connections and data within ServiceNow.

By integrating Atlassian Administration tasks into ServiceNow with this spoke, customers can expect improved efficiency in managing Atlassian subscriptions, enhanced data visibility, and streamlined administrative workflows.

The Atlassian Administration spoke provides actions to view and analyze meaningful usage data for Atlassian Administration subscriptions. The spoke downloads subscription information and usage, pulls group details, and removes users from a group.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Supported versions

This spoke was built for Atlassian Administration v1, but may be compatible with later versions.

Spoke requirements

Atlassian Administration account
Atlassian Administration Role required: Organization admin
API Key to authenticate the ServiceNow instance.

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
ServiceNow Workflow Studio - Dynamic Inputs (com.glide.hub.dynamic_inputs)
Complex Object (com.glide.cobject)
ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)

Spoke subflows

The Atlassian Administration spoke provides sample subflows to demonstrate automating Atlassian Administration tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:


Subflow	Description
Pull Atlassian Group Details	This subflow retrieves all Group Details from Atlassian Administration such as group product and site details.

Spoke actions

The Atlassian Administration spoke provides actions to automate Atlassian Administration tasks when events occur in your ServiceNow instance. Available actions include:


Category	Action	Description
Group Management	Look up Organization Groups Stream	Retrieves information about groups, users, and roles assignments.
User Management	Look up Organization Users Stream	Retrieves information about users, groups, and product last access.
User Management	Remove User from Group	Removes given user from a group in the Atlassian Administration instance.

Spoke module

The Atlassian Administration spoke adds the Atlassian Administration application to your instance and includes these modules:


Module	Description
Groups	Contains data related to groups.
Product and Site Details	Contains data related to product and site.
Group Product Site Role Details	Contains data related to site roles for product groups.

Spoke user roles

The Atlassian Administration spoke provides these user roles to control access to data:


User role	Description
Atlassian Admin (sn_atlassian_spoke.atlassian_admin)	Creates connections for the Atlassian Administration application.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.