Exploring Now Assist for RPA Hub

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Exploring Now Assist for RPA Hub

    The Now Assist for RPA Hub application integrates generative AI capabilities into the RPA Desktop Design Studio, enabling users to create and edit automations, activities, and automation logic through natural language text instructions and preview options. This tool accelerates automation development, making it accessible to both new and experienced users.

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    Key Features

    • Generative AI for Automation: Allows quick creation of simple automations and addition of new activities to existing automations, enhancing modularity and scalability.
    • RPA Bot Generation Skill: Enables citizen developers and users without deep technical RPA knowledge to build automation workflows by describing tasks in natural language, reducing development time from hours or days to minutes.
    • User Interface Integration: Accessible directly within the RPA Desktop Design Studio where users can:
      • Create automations from text instructions using the "Create automation" and "Build with Now Assist" options.
      • Create activities from text instructions with preview options.
      • Enhance or build automation logic either from empty activities or by selecting components within existing activities.

    Practical Benefits for ServiceNow Customers

    • Empowers a broader range of users, including citizen developers, to participate in automation development without requiring programming expertise.
    • Accelerates automation implementation and reduces time-to-value by leveraging AI to generate workflows from simple text descriptions.
    • Improves efficiency and scalability of RPA solutions by facilitating modular development and easy enhancement of automation logic.
    • Seamlessly integrates with the existing RPA Desktop Design Studio environment, providing a familiar interface enhanced with AI-driven capabilities.

    With the Now Assist for RPA Hub application, your RPA Desktop Design Studio users can create and edit automations, activities, and automation logic additions from text instructions and preview options.

    Now Assist for RPA Hub overview

    The Now Assist for RPA Hub application offers generative AI capabilities to transform your automation development process. The following generative AI capabilities are available for RPA Desktop Design Studio users:
    • Build simple, brand-new automations quickly and efficiently.
    • Easily add new activities to existing automations, ensuring modularity and scalability.
    • Enhance the automation logic with text instructions, either in an empty activity or by selecting a component in an existing one.
    Both new and experienced users can develop and build faster automation by using the Now Assist for RPA Hub application.

    Now Assist for RPA Hub skills

    The Now Assist for RPA Hub application includes the generative AI skills that enable RPA Desktop Design Studio users to create or edit automations, activities, and add automation logic from text instructions and preview options.

    RPA bot generation skill
    The RPA bot generation skill helps users to build an automation that is based on text input.

    The skill enables citizen developers to participate in the automation development process. Citizen developers can contribute their domain expertise and knowledge of business processes to create automation flows. A citizen developer can quickly and easily create automation flows by describing the task or process in natural language via text. No in-depth technical knowledge of Robotic Process Automation (RPA tools) or programming languages is needed, which makes automation accessible to a wider audience.

    The RPA bot generation skill streamlines the process of creating workflows, reducing the time and effort required to implement RPA solutions. An automation flow can be generated in minutes rather than hours or days, accelerating the time-to-value.

    By generating automation flows through text-based descriptions, RPA becomes more approachable for individuals and businesses who may not have prior experience with automation or coding.

    Access the RPA bot generation skill from the RPA Desktop Design Studio user interface.

    By using the RPA bot generation skill, your users can perform the following tasks:
    • Create an automation from text instructions and preview the options from the RPA Desktop Design Studio user interface. First, your user selects the Create automation option and then selects the Build with Now Assist option to get started. For more information, see Create an automation with Now Assist.

      The following example shows how an automation is created with the Now Assist in the RPA Desktop Design Studio user interface.

      Figure 1. Create an automation with Now Assist from the RPA Desktop Design Studio user interface
      RPA Desktop Design Studio user interface that shows the (1) Create automation option and (2) Build with Now Assist option.
    • Create an activity from the text instructions and preview options. For more information, see Create an activity with Now Assist.

      The following example shows how an activity is created with Now Assist in the RPA Desktop Design Studio user interface.

      Figure 2. Create an activity with Now Assist from RPA Desktop Design Studio user interface
      RPA Desktop Design Studio user interface that shows the New activity by using Now Assist option.
    • Enhance an automation logic by using text instructions with the Build automation option, either from an empty activity or by selecting a component in an existing activity. For more information, see Build an automation with Now Assist.

      The following example shows an automation logic that is built with Now Assist from an empty activity on the design surface in the RPA Desktop Design Studio user interface.

      Figure 3. Build an automation logic from an empty activity in the RPA Desktop Design Studio user interface
      RPA Desktop Design Studio user interface that shows the Build automation option from an empty activity on the design surface.

      The following example shows an automation logic that is built with Now Assist by selecting a component in the RPA Desktop Design Studio user interface.

      Figure 4. Build an automation logic by selecting a component in the RPA Desktop Design Studio user interface
      RPA Desktop Design Studio user interface that shows the Build automation option after a component is selected, for example, Start.