FRISS Spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of FRISS Spoke

    The FRISS Spoke integrates your ServiceNow instance with the FRISS fraud detection platform to identify and manage potential fraud in insurance claims early in the claims process. This integration allows real-time access to fraud scores and supports claims fraud management through automated flow actions within ServiceNow.

    Show full answer Show less

    This spoke requires a subscription; contact your ServiceNow account manager or sales representative for details. It is designed for FRISS API version 2.0 and may be compatible with later versions.

    Key Features

    • Connects to the FRISS API for Claims to save fraud scores directly into relevant claim data objects.
    • Enables fraud detection throughout the claims lifecycle with real-time scoring.
    • Provides a user interface for portfolio monitoring of claims and fraud indicators.
    • Offers multiple flow actions categorized under Claim Fraud Management to automate fraud-related processes.

    Spoke Actions

    The FRISS Spoke provides several key actions to automate fraud detection workflows:

    • Look up History Stream by Claim ID: Retrieves all screening results associated with a specific claim.
    • Look up Fraud Indicator Score by Screening ID: Retrieves the calculated fraud score for a claim screening.
    • Look up Screening ID: Initiates a fraud score calculation for a claim and returns a screening ID.
    • Delete History by Claim ID: Removes fraud screening data using the claim identifier.
    • Delete History by Screening ID: Deletes screening data using the unique screening identifier.

    Dependencies and Setup

    • Ensure dependent plugins are installed: IntegrationHub REST Action Step, IntegrationHub Runtime, and Flow Designer Dynamic Inputs.
    • Some dependent plugins may require additional licensing if used outside this spoke.
    • IntegrationHub aliases manage connections and credentials securely, simplifying environment management and reducing maintenance.
    • Use provided input parameters and refer to documentation on complex data structures for effective flow configuration.

    For detailed setup instructions, refer to the FRISS spoke setup documentation to correctly configure connections, credentials, and flow actions.

    Integrate a ServiceNow instance with your FRISS account to leverage the fraud detection capabilities for claims and to detect fraud early in the claims process.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Subscription information

    This spoke requires a subscription. Contact your ServiceNow account manager or sales representative for subscription details. For more information, see Legal schedules - IntegrationHub overview

    Supported versions

    This spoke was built for FRISS API version v 2.0 but may be compatible with later versions.

    Key features

    FRISS spoke enables a flow designer to do the following:
    • Integrate with the FRISS API for Claims to save the scores returned by FRISS into the relevant claim data object.
    • Detect fraud as you manage your claims cases.
    • Get real-time scores of your claims data at different stages of the claims process.
    • Use the user interface for portfolio monitoring.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    Note:
    • Some of these plugins may require the appropriate licensing if used outside the spoke implementation.
    • The flow actions input parameter is provided for you to use. For more information on the sample input data structure and data types used in an array and object, see Complex data.

    Spoke actions

    The FRISS spoke provides actions that trigger FRISS Trust automation in response to events that occur within your ServiceNow instance. These actions are classified under the Claim Fraud Management category. Available actions include:

    Action Description
    Look up History Stream by Claim ID Retrieves all the screening results by the Claim ID.
    Look up Fraud Indicator Score by Screening ID Retrieves the fraud score, which has been calculated by FRISS, for a claim that has been identified by a screening ID.
    Look up Screening ID Sends a request to calculate a FRISS score for a claim and returns unique ID called screening ID.
    Delete History by Claim ID Deletes the screening that is associated with a Claim ID.
    Delete History by Screening ID Deletes the screening by the identifier of a screening by FRISS.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For more information about setting up the FRISS spoke, see Set up the FRISS spoke.