Ethoca spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Ethoca spoke

    The Ethoca spoke enables integration between your ServiceNow instance and your Ethoca account to streamline card dispute resolution and fraud prevention. This integration allows you to access detailed merchant information, control subscriptions, view digital receipts, and manage disputes effectively within ServiceNow.

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    The spoke requires a subscription, and details can be obtained from your ServiceNow account manager or sales representative. It is compatible with Consumer Clarity and Issuer Alerts Management applications.

    Key Features

    • Streamlines the dispute resolution process by facilitating collaboration between issuers and merchants via Ethoca Alerts throughout the dispute lifecycle.
    • Enables resolution of cases at the pre-dispute stage, benefiting both issuers and cardholders.
    • Reduces the number of disputes and chargebacks.

    Requirements and Dependencies

    • Ethoca configuration details including certificate, key alias, consumer key, and keystore password are necessary.
    • Dependent ServiceNow plugins must be installed: Integration Hub Runtime and Integration Hub Action Step - REST. These plugins may require licenses if used independently.

    Spoke Actions

    The spoke supports several actions to enrich merchant and transaction data, categorized as follows:

    • Consumer Clarity: Enables cardholders to view their credit card transactions with detailed merchant and transaction information.
    • Issuer Alerts Management:
      • Create Transaction Alert: Submits batches of confirmed fraud or dispute transactions to Ethoca, which are then sent to merchants as alerts.
      • Look up Transaction Alert Status by Batch: Retrieves the processing status of submitted batches.
      • Look up Alert Status: Provides current status of alerts delivered to merchants.
      • Look up Alert Outcome by Batch Stream: Returns a paginated list of alerts and their outcomes for a given batch ID. This requires an additional plugin for data streaming.

    Connection and Credential Management

    Integration Hub uses aliases to manage connection and OAuth credential information. This approach simplifies configuration across multiple environments by avoiding the need to update individual actions when connection details change.

    Next Steps

    To set up the Ethoca spoke, including configuration and alias setup, refer to the specific setup documentation provided within ServiceNow.

    Integrate ServiceNow instance with your Ethoca account to manage card dispute resolution and prevent fraud. By using this spoke, you can access detailed merchant information and subscription control, view digital receipts, and manage their disputes.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Subscription information

    This spoke requires a subscription. Contact your ServiceNow account manager or sales representative for subscription details. For more information, see Legal schedules - IntegrationHub overview

    Spoke version

    Ethoca spoke v3.0.0 is the latest version.

    Supported versions

    This spoke was built for Consumer Clarity and Issuer Alerts Management .

    Key features

    • Streamlines dispute resolution processes
    • Facilitates collaboration between issuers and participating merchants through Ethoca Alerts during the dispute lifecycle
    • Resolves cases at the pre-dispute stage, benefiting both issuers and cardholders
    • Reduces the occurrence of disputes and chargebacks

    Spoke requirements

    Ethoca configuration details such as, certificate, key alias, consumer key, and keystore password.

    Spoke dependencies

    Ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    Note:
    If used outside the spoke implementation, some of these plugins are licensable features and need appropriate licenses.

    Spoke actions

    The Ethoca spoke provides actions to obtain enriched merchant and transaction information. Available actions include:

    Category Action Description
    Consumer Clarity Look up Consumer Clarity Enables cardholders to view their credit card transactions with clear merchant information and transaction details.

    Issuer Alerts Management

    		 Create Transaction Alert Submits a batch of transactions (confirmed fraud or customer disputes) to Ethoca. These transactions are processed and delivered to merchants as alerts.
    Look up Transaction Alert Status by Batch Returns the processing status of previously submitted transaction requests.
    Look up Alert Status Provides the status of the alert delivered to the merchant.
    Look up Alert Outcome by Batch Stream Retrieves a list of alerts and their outcomes based on the Batch ID provided by the Submit Batch endpoint or Ethoca Notification Callback. Results are paginated with up to 50 alerts per request and a maximum of 1000 alerts per batch.
    Note:
    To enable the Look up Alert Outcome by Batch Stream action, install the ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) plugin.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up Ethoca spoke