Components installed with Automation Center

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Components installed with Automation Center

    When you activate Automation Center in ServiceNow Yokohama release, several essential components are installed to support automation workflows. These include tables, user roles, and scheduled jobs that enable you to manage automation requests, tasks, execution data, and insights effectively. Demo data is also available for testing and demonstration purposes.

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    Roles Installed

    Automation Center installs specific user roles to manage permissions and actions within the application:

    • Automation admin [snac.automationadmin]: Full administrative capabilities including setup, configuration, and CRUD access on all Automation Center tables.
    • Automation technical user [snac.automationtechnicaluser]: Ability to create and modify automation requests, sources, tasks, resources, goals, and insight rules.
    • Automation business user [snac.automationbusinessuser]: Can create automation requests and goals and manage request lifecycle stages.

    Note that to view Robotic Process Automation (RPA) data, relevant RPA roles must also be assigned as detailed in RPA Hub components.

    Scheduled Jobs Installed

    Several scheduled jobs are installed to maintain Automation Center data and integrate features:

    • Automation Center: Purge Executions Data: Automatically deletes execution records older than a configurable number of days (default 14) and with states Cancelled, Complete, or Error. The retention period is adjustable by automation admins via a system property.
    • Automation Center: Purge Insights Data: Deletes insight records older than the same configurable retention period.
    • Automation Center: Copy spotlight score into request: (If Spotlight is enabled) copies Spotlight scores to automation requests on-demand. Changes to Spotlight criteria require manual execution of this job to update scores.

    Tables Installed

    The following tables support Automation Center’s data management and processes:

    • Automation Request [snacautomationrequest]: Stores details of automation requests.
    • Automation Task [snacautomationtask]: Tracks tasks linked to automation requests.
    • Automation Goal [snscautomationgoal]: Defines goals that can map to multiple requests.
    • Base Robot [cmdbcibaserparobot]: Holds details of software agents (robots) running bot processes.
    • Base Bot Process [cmdbcibaserpaprocess]: Contains robot configuration details.
    • Automation Execution [snacautomationexecution]: Stores information about automation executions.
    • Automation Insight [snacinsight]: Contains alert data related to automation activities.
    • Automation Insight rule [snacinsightrule]: Defines rules that generate insights.
    • Automation Source [snacautomationsource]: Stores vendor-related data for automation.
    • Automation Attribute [snacciattribute]: Tracks cost, time, source, and related automation attributes for processes and robots.
    • Automation Import [snacrpaimport]: Temporarily holds data imported from REST APIs.

    Several types of components are installed with the activation of Automation Center, including tables, user roles, and scheduled jobs.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this plugin.

    Roles installed

    Note:
    To view the Robotic Process Automation (RPA) data, RPA roles are required. For more information about RPA roles, see Components installed with RPA Hub .
    Role title Description Contains roles
    Automation admin

    [sn_ac.automation_admin]

    		 Sets up Automation Center application configurations. Performs all the actions in the Automation Center application. Possesses CRUD access for all tables.
    • sn_ac.automation_business_user
    • sn_ac.automation_technical_user
    • sn_ac.automation_admin
    Automation technical user

    [sn_ac.automation_technical_user]

    		 Creates automation requests, automation sources, automation tasks, automation resources, automation goals, insight rules, and insight triggers. Modifies automation attributes. sn_ac.automation_techincal_user
    Automation business user

    [sn_ac.automation_business_user]

    		 Creates automation requests, automation goals, and updates the automation request life-cycle stages. sn_ac.automation_business_user

    Scheduled jobs installed

    Scheduled job Description
    Automation Center: Purge Executions Data
    Deletes the data in the Automation Execution table only when the following conditions are met:
    • Records that were created ‘X’ days ago. X represents the value defined by the sn_ac.purge_automation_data_in_days system property. Users with the automation admin role can modify this property value. The default value of this property is 14.
    • Records with a state of Cancelled, Complete, or Error.
    Automation Center: Purge Insights Data Deletes the data in the sn_ac_insight system property that was created 'X' days ago. X represents the value defined by the sn_ac.purge_automation_data_in_days system property. Users with the automation admin role can modify this property value. The default value provided of this property is 14.
    Automation Center: Copy spotlight score into request
    Note:
    Available only if Spotlight is installed and enabled.

    Copies the spotlight score into the automation request’s Score field.

    The Schedule | Run to is set to On Demand. It is recommended not to change this setting.

    Note:
    If you change the default spotlight criteria, then after saving the changes made, you must select the Execute Now button in this Spotlight group record to recompute the Spotlight score for the automation request records. And, then you must select the Execute Now button on the scheduled job to copy the score.

    Tables installed

    Table Description
    Automation Request

    [sn_ac_automation_request]

    		 Contains the details of the automation request.
    Automation Task

    [sn_ac_automation_task]

    		 Contains information of tasks linked to a request.
    Automation Goal

    [sn_sc_automation_goal]

    		 Contains details of goals that can be mapped to multiple requests.
    Base Robot

    [cmdb_ci_base_rpa_robot]

    		 Contains the details of a software agent that runs a bot process.
    Base Bot Process

    [cmdb_ci_base_rpa_process]

    		 Contains the configuration details of a robot.
    Automation Execution

    [sn_ac_automation_execution]

    		 Stores all execution processes information.
    Automation Insight

    [sn_ac_insight]

    		 Contains alerts data across Automation Center.
    Automation Insight rule

    [sn_ac_insight_rule]

    		 Contains rules that configure insights.
    Automation Source

    [sn_ac_automation_source]

    		 Stores vendor data.
    Automation Attribute

    [sn_ac_ci_attribute]

    		 Stores cost, time, source, and associated automation for processes and robot.
    Automation Import

    [sn_ac_rpa_import]

    		 Temporarily stores data that is imported from the REST API.