Automation Center

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Automation Center

    ServiceNow's Automation Center application enables customers to govern and manage multi-vendor automation life cycles from a single platform. It provides real-time dashboards to monitor the health of automations and helps prevent failures across various vendors. Automation Center consolidates metrics and analytics to give a comprehensive view of automation performance.

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    Key Features

    • Integration with ServiceNow Flows: Track and manage any ServiceNow flow as an automation, enhancing visibility over process automation.
    • Integration with ServiceNow Robotic Process Automation (RPA) Hub: Incorporate ServiceNow robots and bot processes into Automation Center for unified management.
    • Integration with Document Intelligence: Import and analyze Document Intelligence data within ServiceNow to support automation insights.
    • Integration with UiPath: Bring UiPath data into ServiceNow through the UiPath spoke, enabling analysis and monitoring via Automation Center.
    • Integration with Third-Party Vendors: Use Automation Center API to import data from various third-party automation tools into ServiceNow, centralizing automation governance.
    • Integration with Requirement Intake Diagram: Create automations directly from intake diagrams to streamline automation design and deployment.

    Practical Use and Benefits

    Automation Center empowers ServiceNow customers to oversee complex automation ecosystems involving multiple vendors and platforms from one place. By leveraging real-time dashboards and integrations, customers can proactively manage automation health, reduce failure risks, and gain actionable insights across their automation portfolio. The API and integration capabilities allow customers to extend automation governance to third-party solutions seamlessly.

    Getting Started and Support

    • Learn Automation Center concepts, configure and install the application, and explore usage best practices.
    • Access detailed reference materials including glossary, troubleshooting, and developer documentation.
    • Request additional apps via the ServiceNow Store and review cumulative release notes for updates.
    • Use the Known Error Portal and community forums for troubleshooting and peer support.
    • Contact Customer Service and Support for direct assistance.

    Use the ServiceNow® Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.

    In the Automation Center application dashboard, you can view real-time metrics and analytics.

    Automation Center integrates with ServiceNow® Robotic Process Automation (RPA) Hub, ServiceNow® flows, and any third-party applications.

    Integration with ServiceNow® flows

    Automation Center integrates with ServiceNow® flows enabling you to track any ServiceNow® flow as automations. For more information, see Track ServiceNow flows and actions as automations.

    Integration with ServiceNow® Robotic Process Automation (RPA) Hub

    Automation Center provides an integration with the ServiceNow® RPA Hub application. This integration enables you to integrate ServiceNow robots and bot processes. For more information about RPA Hub, see Robotic Process Automation (RPA) Hub.

    Integration with Document Intelligence

    Automation Center integrates with Document Intelligence enabling you to get the Document Intelligence data into ServiceNow® instance. You can analyze the data from Document Intelligence using Automation Center. For more information, see Document Intelligence.

    Integration with UiPath

    Automation Center integrates with UiPath enabling you to get the UiPath data into ServiceNow® instance via UiPath spoke. You can analyze the data from UiPath using Automation Center. For more information, see Configuring UiPath with Automation Center.

    Integration with third-party vendors

    Automation Center integrates with third-party vendors enabling you to get their data into ServiceNow® instance. You can do that using Automation Center API.

    Automation Center API

    The Automation Center API enables you to create and update processes, robots, and execution jobs. For more information, see Automation Center API.

    Integration with Requirement Intake Diagram

    Automation Center integrates with Requirement Intake Diagram enabling you to create automations from intake diagrams. For more information, see Requirement Intake Diagram.

    Get started

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Troubleshoot and get help