Enable Now Assist Genius Results in AI Search portals

  • Release version: Washingtondc
  • Updated July 29, 2025
  • 1 minute to read

    • Specify the Now Assist Genius Result types you want to make available in each of your AI Search portals.

    Before you begin

    Note:
    Now Assist Genius Results do not work in mobile applications in the Washington DC release.

    The Now Assist in AI Search ServiceNow® Store application must be installed on your instance. For details on installing this application, see Install Now Assist in AI Search.

    Role required: ais_admin

    About this task

    Now Assist in AI Search provides multiple AI-powered Genius Result configurations. As a search administrator, you can enable individual Now Assist Genius Result configurations in AI Search portal applications such as Service Portal and Employee Center.

    To learn more about how Genius Results work, see Genius Results. For details on the Now Assist Genius Result configurations, see Now Assist Q&A Genius Results and Now Assist Actions Genius Results.

    Procedure

    1. Navigate to All > AI Search > Now Assist in AI Search Setup.
      The Set up Now Assist in AI Search panel displays a list of search profiles associated with AI Search portals and a Prerequisites section for each Now Assist Genius Result configuration.
    2. Optional: If a Now Assist Genius Result enablement option isn't selectable, follow the guidance in its Prerequisites entry to make it selectable.
      Note:
      After following the Prerequisites guidance, you may need to refresh the Set up Now Assist in AI Search panel to make the Now Assist Genius Result enablement option selectable.
    3. In each search profile row, select the options for the individual Now Assist Genius Results you want to enable for the associated AI Search portal.
      As an example, to enable Now Assist Q&A Genius Results in Service Portal, select the Now Assist Q&A option in the Service Portal Default Search Profile row.
      Note:
      You can disable a Now Assist Genius Result for an AI Search portal by clearing its option.
    4. Select Apply Changes.

    Result

    AI Search enables your selected Now Assist Genius Result configurations for all users of the specified AI Search portals.