Push notification retention

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Push Notification Retention

    Push notification retention allows you to manage the lifecycle of push notifications in ServiceNow by archiving and destroying records that are no longer needed or if the Push Notification table becomes too large. This feature is available starting with the Jakarta release.

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    Key Features

    • Archiving and Destruction: Uses the Data Archiving and Push Retention plugins. The Data Archiving plugin must be active to enable archiving and destruction of notifications.
    • Default Rules: Automatically archives notifications older than one year and destroys archived notifications older than another year, ensuring a total retention time of two years.
    • Manual Archive: You have the option to manually archive push notifications as needed.
    • Compatibility: If you currently manage push notifications through another process, you can choose to continue using that method without activating Push Retention.

    Key Outcomes

    By implementing push notification retention, you can efficiently manage storage and ensure compliance with data retention policies. It helps maintain system performance by automatically removing outdated notifications while providing the flexibility to manage records manually when necessary.

    You can archive and eventually destroy push notifications that you no longer need or if your Push Notification table is excessively large.

    Push notification retention is available starting with the Jakarta release.

    Push notification archive and destruction plugins

    The push notification archiving and destruction feature uses the Data Archiving and Push Retention plugins. The Data Archiving plugin must be active to archive and destroy push notification records. The Push Retention plugin provides a set of rules that specify when the system archives and destroys push notification records.

    In new instances, the Push Retention plugin and associated archive and destroy rules are active by default. On upgraded instances, you must manually activate both the plugin and the archive and destroy rules. Be sure to review and approve the archive and destroy rules before activating them.

    If your instance already has a process for managing push notification records, you do not need to activate the Push Retention plugin. If you want to replace your current process with Push Retention, be sure to deactivate the current process before activating the archive and destroy rules.

    Archiving and destroying push notification records

    Archiving means moving records from the Push Notification [sys_push_notification] table to the Push Notification Archive [ar_sys_push notification] table when they exceed the archive rule time limit. Destroying means deleting records in the Push Notification Archive table when they exceed the destroy rule time limit.

    Default archive and destroy rules

    Push retention provides the following push archive rules:
    • Push Notification - Over a year old: archives push notification records that were created more than 365 days prior to the current date.
    • Push Notification Archive - Over a year old:destroys push notification records that have been archived for more than 365 days prior to the current date.
    With these default settings, your messages are kept on the instance for a total of two years: one year in the Push Notification table, and one year in the Push Notification Archive table. At the end of the period, the system deletes the expired notification records from the Push Notification Archive table.
    Note:
    By default these rules are active on new instances and inactive on upgrades. The system runs archive and destroy rules when you activate them.

    Compatibility with other record management implementations

    If you are already using another method for managing push notification records, such as table cleaners, you do not have to use the Push Retention feature. To prevent unexpected record deletion, avoid using multiple push notification management processes on the same instance at the same time.
    Note:
    For assistance replacing your existing record management implementation with push notification retention, contact your professional services or sales representative.