Install Now Assist in AI Search

  • Release version: Washingtondc
  • Updated February 6, 2025
  • 1 minute to read

    • As an administrator, you can install the Now Assist in AI Search application (sn_ais_assist) from the Now Assist Admin module.

    Before you begin

    Make sure that your instance is upgraded to Washington DC Patch 3 or later. To learn more about family releases and patches, see Available patches and hotfixes.

    Role required: admin

    About this task

    The Now Assist in AI Search plugin is automatically installed when you install any of these feature plugins from Now Assist Admin:
    Note:
    When you upgrade to the latest version of Now Assist in AI Search, the system reindexes content from the Catalog Item Table and Knowledge Table indexed sources. While these reindexing tasks are ongoing, searches may not return Catalog and Q&A Genius Result answers. Once reindexing completes, Catalog and Q&A Genius Result answers should appear normally.

    Procedure

    1. In Now Assist Admin, install one or more of the prerequisite feature plugins found in "About this task".
      For Now Assist feature plugin installation instructions, see Install Now Assist plugins.
    2. Verify that Now Assist in AI Search is installed:
      1. Navigate to All > Now Assist Admin > Features.
      2. In the workflow list, select Platform.
      3. Verify that the Conversational experience feature card displays, and that the Now Assist Q&A Genius Results and Now Assist Actions skills appear in the All Conversational experience skills listing.
        Conversational experience feature card showing Now Assist Q&A Genius Results and Now Assist Actions skills.

    What to do next

    With the plugin installed, search administrators can enable Now Assist Genius Results in the following contexts.To learn more about configuration settings for the plugin, see Configuring Now Assist in AI Search.