NLQ Genius Results

  • Release version: Washingtondc
  • Updated December 12, 2024
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of NLQ Genius Results

    NLQ Genius Results utilize Natural Language Query (NLQ) processing to deliver relevant results from tables based on user search queries. This feature enhances user experience by allowing easy navigation to matching table records or the Configuration Management Database (CMDB) workspace directly from the answer cards without requiring tables to be defined as indexed sources.

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    Key Features

    • Answer Card Display: The answer card shows up to five records from matching tables depending on whether the search matches a single or multiple tables. Users can view more records by selecting "View full table."
    • Navigation Actions: Actions can be customized for navigating to list views or CMDB workspaces based on how the table was found (via Analytics Center or CMDB queries).
    • Feedback Mechanism: Users can provide feedback on the accuracy of the NLQ Genius Result answers using thumbs up or down icons, which helps improve the system's performance.
    • Search Limitations: NLQ Genius Results are only available in English and have specific limitations regarding table query options and performance on first searches.

    Key Outcomes

    By implementing NLQ Genius Results, ServiceNow customers can expect improved search capabilities, quicker access to relevant data, and a more intuitive user experience. Customization options allow administrators to tailor navigation and display settings to meet specific organizational needs. Feedback mechanisms support continuous improvement of search results, enhancing overall service delivery.

    NLQ (Natural Language Query) Genius Results use NLQ processing to surface relevant results from tables that match your search query. Each NLQ Genius Result answer card displays a preview of records from matching tables. You can navigate to a matching table's list view or the CMDB workspace directly from the Genius Result answer card.

    NLQ Genius Results don't use indexed sources when finding tables that match your query. You don't need to define a table as an indexed source to make it eligible to appear in NLQ Genius Result answers.

    When computing NLQ Genius Result answers, AI Search identifies tables that match your search using the following NLQ query types:
    • Natural language queries similar to the ones made using Analytics Overview. To learn more about Analytics Overview table query capabilities, see Analytics Overview.
    • Natural language queries similar to the ones made using the Configuration Management Database (CMDB). These CMDB queries only match tables that aren't defined as indexed sources. For more information about CMDB table query capabilities, see Configuration Management.

    AI Search combines the results from these query types when creating NLQ Genius Result answer cards. As a result, a single NLQ Genius Result answer card may contain tables returned by Analytics Overview queries, CMDB queries, or both.

    For more information about NLQ processing, see Natural Language Query.

    Answer card format

    The NLQ Genius Result answer card shows different results depending on how many tables your search matched.
    Search matches a single table

    When your search only matches one table, the answer card's preview list displays up to five records from that table. To see more records from the table, select View full table.

    NLQ Genius Result answer card showing preview records from a single table that matched your query, with answer type, View full table link, About link, and thumbs-up and thumbs-down feedback links.

    Search matches multiple tables

    When your search matches multiple tables, the answer card displays the matching tables as pills or as entries in a drop-down list. You can select any of the matching tables to preview.

    The preview list displays up to five records from the selected table. To see more records from the table, select View full table.

    NLQ Genius Result answer card showing pills for multiple tables that matched your search, along with preview records from selected pill.

    Viewing full tables

    When you select View full table in an NLQ Genius Result answer card, the action performed depends on how the matching table was found. The default actions are as follows.
    • If the table was found by an Analytics Overview table query, the system displays it in list view.
    • If the table was found by a CMDB table query, the system displays it in the CMDB Workspace.
    Search administrators can customize these actions. For more information, see the Configure navigation actions for NLQ Genius Result answer cards section.

    Review feedback

    Some NLQ Genius Result answers show NLQ supported by AI as their answer type, indicating that they used artificial intelligence to help find tables that matched your search query. Because these answers are automatically generated, you should review them for accuracy.

    To provide review feedback on an NLQ Genius Result answer, select one of the thumb icons shown on the answer card. If the answer's information is accurate, select the thumbs up icon (Thumbs up icon.). If the answer's information isn't accurate, select the thumbs down icon (Thumbs down icon.).

    Your feedback helps ServiceNow improve future versions of this Genius Result configuration.

    Limitations

    Like the other base system Genius Result configurations, NLQ Genius Results only support searches in English.

    NLQ Genius Results rely on Natural Language Query processing, which can increase the time required to return results on the first search for a given set of terms. Consider this performance impact before enabling NLQ Genius Results in any of your AI Search applications.

    NLQ Genius Results don't support the following table query options:
    • Multi-table CMDB queries
    • Grouping of table query results
    • Rendering of table query results as pie charts or bar charts
    • Trend and single score visualizations
    • Keywords that return results in non-list formats, such as total, count, or average