AI Search

  • Release version: Washingtondc
  • Updated July 31, 2025
  • 1 minute to read

    • The ServiceNow® AI Search application provides a consumer-grade search engine for ServiceNow® Service Portal, ServiceNow® Now Mobile, and ServiceNow® Virtual Agent . Intelligent query features help you quickly find the answers you need.

    Watch this short video to see how users can find answers using AI Search.

    Get started

    Note:
    AI Search isn't available in personal developer instances (PDIs).

    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:
    ServiceNow Community
    ServiceNow Community
    Customer Success Center
    Impact
    Developer
    developer.servicenow.com
    Impact
    http://impact.servicenow.com
    ServiceNow University
    ServiceNow University
    NowCreate
    Best Practices
    Partner
    https://www.servicenow.com/partners.html
    ServiceNow
    https://www.servicenow.com
    ServiceNow Store
    https://store.servicenow.com/
    Support

    Extend AI Search with apps from the ServiceNow® Store

    Analyze trends for search query traffic, review indexed record counts and configuration settings, and preview search query results with Advanced AI Search Management Tools.