AI Search dashboard

  • Release version: Washingtondc
  • Updated February 4, 2025
  • 2 minutes to read
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    Summary of AI Search Dashboard

    The AI Search dashboard provides a comprehensive view of indexed documents, configuration settings, and search query traffic within ServiceNow's AI Search functionality. Users can analyze search query trends over selected time frames using an interactive filter.

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    Key Features

    • Access: Navigate to All > AI Search > AI Search Analytics > Search Index Analytics. Users need the aisadmin role for viewing or editing the dashboard.
    • Index Tab Visualizations: Displays total indexed documents, documents by indexed source, search profiles, indexed sources, and more.
    • Query Tab Visualizations: Shows search queries by search profile, language, and monthly query counts.

    Key Outcomes

    By utilizing the AI Search dashboard, administrators can track indexed record counts, monitor search query trends, and gain insights into search efficiency. This enables informed decisions to enhance search configurations and improve user experience.

    The AI Search dashboard summarizes AI Search indexed documents, configuration settings in use, and search query traffic. An interactive filter enables users to select the time frame for analysis of search query traffic.

    Figure 1. AI Search dashboard - AI Search Index tab
    AI Search dashboard showing AI Search Index tab.
    Figure 2. AI Search dashboard - AI Search Query tab
    AI Search dashboard showing AI Search Query tab.
    To access the dashboard, navigate to All > AI Search > AI Search Analytics > Search Index Analytics.
    Note:
    If the dashboard displays a Read operation on table '<name>' from scope 'Advanced AI Search Management Tools' was denied informational message, ask your administrator to perform the steps described in Create a cross-scope access privilege for the AI Search dashboards for the listed table.

    Required ServiceNow AI Platform® roles

    To view or edit the dashboard, you must have the ais_admin role.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    User Dashboard use

    AI Search administrator

    Reviews indexed record counts and follows search query traffic trends for AI Search.

    Data visualizations

    Table 1. AI Search Index tab
    Title Type Source table Description

    Total Indexed Documents

    		 Single Score (Single score icon.) sn_ais_admin_tools_st_ai_search_index_analytics_latest_index_stats

    Shows the total number of records indexed by AI Search.

    Note:
    Because search source filters can exclude indexed records, this number may exceed the total number of searchable records in the index.
    Documents by Indexed Source Donut (Donut icon.) sn_ais_admin_tools_ai_search_dashboard_total_indexed_documents

    Shows the number of records indexed by AI Search, grouped by indexed source.

    To drill down and view the number of records for an indexed source grouped by source table, select the graph segment for that indexed source. Refresh the report to return to the top-level view.

    Note:
    Because search source filters can exclude indexed records, the number of records reported for an indexed source may exceed the total number of searchable records from that indexed source.
    Search Profiles Single Score (Single score icon.) ais_search_profile

    Shows the number of search profiles defined in AI Search.
    Indexed Sources Single Score (Single score icon.) ais_datasource

    Shows the number of indexed sources defined in the AI Search index.
    Search Applications Single Score (Single score icon.) sys_search_context_config

    Shows the number of search application configurations defined that use the AI Search search engine.
    Dictionaries Single Score (Single score icon.) ais_dictionary

    Shows the number of synonym and stop word dictionaries defined in AI Search.
    Configured Genius Results Single Score (Single score icon.) ais_genius_result_configuration

    Shows the number of Genius Result configurations defined in AI Search.
    Results Improvement Rules Single Score (Single score icon.) ais_rule

    Shows the number of result improvement rules defined in AI Search.
    Documents by Search Profile Bar (Bar icon.) sn_ais_admin_tools_ai_search_dashboard_documents_by_search_profile

    Shows the number of indexed records searchable through each search profile defined in AI Search.

    Indexed Documents by Month

    		 Bar (Bar icon.) sn_ais_admin_tools_ai_search_dashboard_documents_by_month Shows the number of newly indexed records grouped by month.
    Table 2. AI Search Query tab
    Title Type Source table Description
    Queries by Search Profile Donut (Donut icon.) sys_search_event Shows the number of search queries in the selected time frame, grouped by search profile used.
    Queries by Language Donut (Donut icon.) sys_search_event

    Shows the number of search queries in the selected time frame, grouped by query language (ServiceNow AI Platform language context).
    Queries Run Against Index Line (Line icon.) sys_search_event Shows the number of search queries in the selected time frame, grouped by month.