Configure Now Assist for Public Sector Digital Services (PSDS)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If you have the admin role, you can configure the Now Assist for Public Sector Digital Services (PSDS) application so that your agents and managers can use the generative-AI skills in CSM Configurable Workspace and in Core UI.

    Use the Now Assist Admin console to configure Now Assist for Public Sector Digital Services (PSDS). This console contains everything that you need to install the available Now Assist plugins and configure generative AI skills. For additional information, see Overview tab in Now Assist Admin.

    The following table lists the features and skills that are available for use with Now Assist for Public Sector Digital Services (PSDS) and are accessible through the Now Assist Admin console.

    Tabela 1. Features and skills available for activation in the Now Assist Admin console
    Available Features Skills
    Document Document screening
    Chat
    • Chat summarization
    • Chat recommendation
    • Sidebar recommendation
    Case
    • Investigative case summarization
    • Government case summarization
    Search
    • Legislation summarization
    • Search summarization
    • Extract Q&A answers from knowledge base articles upon search
    Nota:

    Now LLM Service is currently the only provider for this Now Assist application's skills.