Track government service requests using Service Request Playbook
Track all the service requests that are assigned to you or other agents in your government agency by using the Service Request Playbook.
Antes de Iniciar
Role required: sn_gsm.constituent_agent, sn_gsm.business_agent, sn_gsm.agency_agent, sn_gsm.relationship_agent, and sn_gsm.service_manager
Por Que e Quando Desempenhar Esta Tarefa
When you select a case, a form opens with the following sections:
- A conversation of the interaction between the user and the government service agent.
- The action that needs to be taken on the user's part, such as accepting or rejecting a solution.
- The case details, including the case number and status.
- Any attached files.