Track license and permit requests using License and Permit Playbook
Track all the license and permit requests that are assigned to you or other agents in your government agency by using the License and Permit Playbook.
Antes de Iniciar
Role required: sn_gsm.constituent_agent, sn_gsm.business_agent, sn_gsm.agency_agent, sn_gsm.relationship_agent, and sn_gsm.service_manager, sn_gsm_lic_prmt.case_task_agent, sn_gsm_lic_prmt.case_task_agent, sn_gsm_lic_prmt.government_service_manager
Por Que e Quando Desempenhar Esta Tarefa
When you select a case, a form opens with the following sections:
- A record of activity on the case, including added attachments or any interactions between the requester and the license and permit request case agent.
- Tasks or actions that need to be taken on the user's part, such as accepting or rejecting a case outcome.
- The case details, including contact information, the case number, and the case's stage and status.
- Any attached files.