Configure service definition catalog items for License and Permit Playbook application

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create a service definition for use with the License and Permit Playbook in Public Sector Digital Services.

    Antes de Iniciar

    Service definitions are records used to store details about a service that is available to end customers. You can create service definitions for each license/permit service offered by your government agency.
    Importante:
    After upgrade to Public Sector Digital Services v8.0, you will now be required to create a Service Definition for every previous Service Offered record. The deprecation of Services Offered means that Service Definitions now must be created for every Service that your agency offers. For more information, see Services Offered and Services Received Migration Guidance.

    Role required: admin

    Procedimento

    1. Navigate to All > Service Catalog > Catalog Definitions > Maintain Categories > Licenses/Permits.
    2. Select Permits or Licenses, depending on which category you wish to add a catalog item to.
    3. Opcional: Switch to the Public Sector Digital Services Core application, if prompted.
    4. Under the Catalog item related list, select New.
    5. On the form, fill in the fields.
      Tabela 1. Public Services Service Catalog form
      Field Description
      Name Name of the public service.
      Catalog Product category that the service falls under. If blank, select Government Service.
      Category Indicates the type of public service. If blank, select either Permits or Licenses, depending on which category you wish to add a catalog item to.
      Application Application scope of the service. If blank, select License and Permit Playbook.
      Status Status of the public service. Mapped in the active field as:
      • Available = true
      • Not available = false
      Short description Short description of the public service.
      Description Description of the public service.
    6. Select Submit.
      Your catalog item is created and ready for use by constituents submitting cases through the Government Service Portal, or agents creating a case from scratch in the CSM Configurable Workspace.