Components installed with Commercial Lines Claims

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 3 min. de leitura

    • Several types of components are installed with activation of the sn_ins_claim_cml plugin, including plugins, tables, and user roles.

    Plugins installed

    Tabela 1. Plugins installed with the Commercial Lines Claims application
    Plugin Description
    Customer Service

    [com.sn_customerservice]

    		 Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications.

    Store applications installed

    Tabela 2. Store applications installed with the Commercial Lines Claims application
    Store application Description
    Financial Services Operations Core Stores the customer data that is needed to make policy service requests. For more information, see Financial Services Operations Core.
    Insurance Special Investigations Insurance Special Investigations enables insurance carriers to route fraud investigation requests to SIU agents. Requests get routed via adjusters working on claim cases through workflows in the Personal Lines Claims application.
    Document Processor Enables management of document services tasks that are used in insurance policy service cases. For more information, see Integrating with Document Processor.
    Playbooks for Customer Service Management Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.

    Roles installed

    Tabela 3. Roles installed with the Commercial Lines Claims application
    Role title [name] Description Contains roles
    Commercial Lines Claims
    Commercial Lines Claims admin

    [sn_ins_claim_cml.admin]
    • Grant Commercial Lines Claims roles
    • Delete Commercial Lines Claims cases and tasks
    • Configure Commercial Lines Claims application
    • Create and modify Commercial Lines Claims service definitions
    • Has read, write, and create access to Commercial Lines Claims policy or case data
    • decision_table_admin
    • sn_bom.service_definition_admin
    • sn_ins_claim_cml.admin
    • sn_ins_claim_cml.auto_processor
    • sn_ins_siu.viewer
    • sn_doc_processor.admin
    • sn_ins_claim_cml.auto_adjuster
    Commercial Lines Claims manager

    [sn_ins_claim_cml.manager]
    • View the Commercial Lines Claims dashboard
    • Use Process Mining for Commercial Lines Claims processes
    • sn_ins_claim_cml.auto_adjuster
    • sn_ins_claim_cml.auto_processor
    • pa_viewer
    Commercial Lines Claims adjuster

    [sn_ins_claim_cml.auto_adjuster]
    • Evaluates the commercial auto claim details based on assigned adjuster tasks, and settles claims
    • Views the status of commercial auto claim cases
    • Creates and edits ad-hoc tasks
    • sn_customerservice.case_contributor_viewer
    • sn_doc_processor.agent
    • sn_bom.adjuster
    • sn_ins_claim_cml.auto_processor
    • sn_bom.service_viewer
    • sn_sla_definition_read
    • sn_bom.viewer
    • sn_bom.ca_ins_policy_viewer
    • sn_customerservice.csm_workspace_user
    Commercial Lines Claims processor

    [sn_ins_claim_cml.auto_processor]
    • Submits commercial auto claim details, and creates and edits ad-hoc tasks
    • Views the status of commercial auto claim cases
    • Closes a claim
    • Records interactions
    • sn_customerservice.case_contributor_viewer
    • sn_ins_claim.payment_reader
    • sn_ins_claim.reserve_reader
    • sn_ins_claim.fraud_score_reader
    • sn_ins_claim.property_writer
    • sn_bom.ca_ins_policy_viewer
    • sn_ins_claim.coverage_writer
    • sn_ins_claim.summary_page_read
    • sn_bom.b2b_agent
    • sn_ins_claim.participant_writer
    • sn_ins_claim.policy_snapshot_reader
    • sn_ins_claim.profile_writer
    • sn_ins_claim.injury_writer
    Commercial Lines Claims viewer

    [sn_ins_claim_cml.auto_viewer]

    		 View commercial auto claim cases and related data.
    • sn_bom.ref_data_viewer
    • sn_bom.service_definition_read
    • sn_bom.account_data_viewer
    • sn_bom.ca_ins_policy_viewer
    Commercial Lines Claims FNOL representative

    [sn_ins_claim_cml.fnol_representative]

    		 Create and track commercial claim cases for policies managed by them.
    • sn_customerservice.case_contributor_viewer
    • sn_bom.service_viewer
    • sn_sla_definition_read
    • sn_bom.account_data_viewer
    • sn_customerservice.consumer_contributor
    • sn_bom.ca_ins_policy_viewer
    • sn_customerservice.csm_workspace_user
    • sn_customerservice.account_contributor
    • sn_bom.fnol_representative
    Insurance Special Investigations
    Insurance Special Investigations admin

    [sn_ins_siu.admin]
    • Grant insurance special investigations roles
    • Delete special investigations cases and tasks
    • Configure Insurance Special Investigations application
    • Create and modify special investigations service definitions
    • Has read, write, and create access to special investigations case data
    • sn_bom.service_definition_admin
    • sn_ins_siu.agent
    Insurance Special Investigations agent

    [sn_ins_siu.agent]

    		 Submits evaluation on SIU tasks that are associated with a case.
    • sn_ins_claim.property_reader
    • sn_ins_claim.payment_reader
    • sn_ins_claim.reserve_reader
    • sn_ins_claim.fraud_score_reader
    • sn_ins_claim_cml.auto_viewer
    • sn_bom.b2b_agent
    • sn_ins_claim.coverage_reader
    • sn_ins_claim_pers.auto_viewer
    • sn_bom.b2c_agent
    • sn_ins_claim.participant_reader
    Insurance Special Investigations viewer

    [sn_ins_siu.viewer]

    		 View special investigation cases and related data.

    Tables installed

    Tabela 4. Tables installed with the Commercial Lines Claims application
    Table Description
    Commercial Lines Claims

    Commercial Auto Claim Case

    [sn_ins_claim_cml_auto_service]

    		 Stores information about commercial claim cases. This table extends the Commercial Claim Base [sn_ins_claim_cml_base] table.
    Commercial Auto Claim Task

    [sn_ins_claim_cml_auto_task]

    		 Stores information about all commercial claims tasks for all commercial claims cases.
    Commercial Auto Claim Adjuster Task

    [sn_ins_claim_cml_auto_adj_task]

    		 Stores information about tasks related to the adjuster persona for commercial claims.
    Commercial Claim Base

    sn_ins_claim_cml_base

    		 Extends the Claim Base [sn_bom_claim_base] table.
    Property Incident

    [sn_ins_claim_cml_auto_incident]

    		 Stores information about property incident details for commercial claims cases. This table extends the Claim Incident [sn_ins_claim_property] table from Insurance Claims Core.
    Insurance Special Investigations
    SIU Task

    sn_ins_siu_task

    		 Stores information about tasks related to the Special Investigation Unit department for all claims auto cases.