---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/financial-services-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Work on a document task to verify documents

# Work on a document task to verify documents for a deposit case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Work on a document task to verify inbound documents that are needed for a deposit
service case.

## Antes de Iniciar

Role required:

* For a business deposit service case: sn_bom_document.b2b_agent
* For a personal deposit service case: sn_bom_document.b2c_agent
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## Por Que e Quando Desempenhar Esta Tarefa

The Document Management Service determines which documents are required in a
workflow. If any documents must be collected from the customer, a task is
automatically generated for a document agent. The task is assigned to the document
service team or a document agent based on the assignment rules.

## Procedimento

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. In the Lists tab, under Document Service, open the task list.
   * For your assigned tasks, click Assigned to me.
   * For all document tasks, click All.
   {#work-document-task-deposit-ops__choices_xbp_ycm_gmb}
4. In the list, select which case you want to work on.  
   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
5. In the Inbound Documents tab, choose a document.
6. Once the document has been reviewed, click Verify.
7. **Opcional:** In the Work notes field, enter any comments.
8. Click Close.

## Resultado

* The document task moves to the Closed Complete state.
* In the parent deposit case, the Verify documents stage in the case playbook shows as complete and the case moves to the next stage.
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