---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/financial-services-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Processing

# Managing Disputes {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create and manage dispute cases with various integrations such as Visa, Mastercard, or without any integrations.
* **[Dispute agent workspace](https://servicenow-prod.fluidtopics.net/syIrBhxXSsqZ3Atm5ysniQ)**   
  The dispute agent workspace provides a single, streamlined, and consistent workflow for agents. This workspace offers alignment with back‑end process steps and easier decision‑making through each stage of a dispute. The landing page provides an overview of your cases and tasks, which helps to monitor your workload, focus on high-priority items, and track the status of disputes.
* **[Dispute manager workspace](https://servicenow-prod.fluidtopics.net/d6mEWK2I81NMxU1FmwPVMw)**   
  As a dispute manager, you can work on your assigned cases and coordinate real-time updates on your team's cases from the dispute manager workspace.
* **[Managing disputes integrated with Visa](https://servicenow-prod.fluidtopics.net/JysV_l~NMqnKfm7Fjesy2w)**   
  To optimize the card dispute process, the playbook integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution.
* **[Managing disputes integrated with Mastercard](https://servicenow-prod.fluidtopics.net/1NoG~SzMGvWeD5OJRVjczA)**   
  The integration of Mastercard APIs into Dispute Management enables you to resolve card disputes faster and more efficiently.
* **[Resolving ACH disputes](https://servicenow-prod.fluidtopics.net/kT2_VLZT8xpZCQVhOIffgg)**   
  Work on an ACH dispute case to review case information, verify that any outstanding tasks are completed, and resolve the dispute.
* **[Managing disputes without network integration](https://servicenow-prod.fluidtopics.net/Qtfg_QabPmK_PQNprH~V7A)**   
  Work on a dispute case to review case information, ensure that any outstanding tasks are completed, and resolve the service request.