---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/financial-services-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Perform Due Diligence

# Perform Due Diligence {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Complete due diligence tasks to evaluate the eligibility of new account applications.
Multiple agents can complete separate tasks concurrently.

## Antes de Iniciar

Role required:

This stage requires multiple agents to complete. KYC, Credit, Tax, and Legal agents
work asynchronously to complete all tasks within this stage.  
* For a business client: sn_bom_clo_b2b.manager, sn_bom_clo_b2b.account_lifecycle_agent, sn_bom_clo_b2b.contact_lifecycle_agent, sn_bom_kyc.b2b_account_agent, or sn_bom_kyc.b2b_contact_agent
* For a personal client: sn_bom_clo_b2c.manager or sn_bom_clo_b2c.agent, sn_bom_kyc.b2c_account_agent, or sn_bom_kyc.b2c_contact_agent
{#perform-due-diligence__ul_ubd_yk3_dqb}

## Procedimento

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. On the Lists, tab, select a case.
4. On the Details tab, click Assign to me to claim the task if it is not already assigned to an agent.
5. Fill in any applicable fields, then click Close to complete the task.

## Resultado

Once all agents have completed their assigned tasks, the Due Diligence stage shows as complete and the case automatically advances to the Fulfillment stage.

## O que Fazer Depois

Continue to the [Fulfillment](https://servicenow-prod.fluidtopics.net/ZUUHyAr6YcluU3_wR_1wfQ "Complete the new account application process and send any necessary documentation to the new account holder.") stage.