---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/financial-services-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Pre-arbitration and arbitration overview

# About pre-arbitration and arbitration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Card dispute playbook integration with Visa supports pre-arbitration and arbitration workflows. Initiate pre-arbitration and arbitration workflows to resolve unresolved disputes between issuers and acquirers.  
Nota:  
In the playbook, the term "case filing" is used to refer to submitting an arbitration case to Visa.

## Workflows {#pre-arbitration-and-arbitration-overview__section_tts_bsf_n2c}

An appeal can also be created by the issuer or acquirer if either party isn't satisfied with the arbitration ruling from Visa.

Pre-arbitration and arbitration follow one of two workflows:  
{#pre-arbitration-and-arbitration-overview__table_z52_n2z_m2c__entry__3}

| Workflow name | Dispute category | Initiated by |
|-|-|-|
| Collaboration | * Processing errors * Consumer disputes {#pre-arbitration-and-arbitration-overview__ul_krq_r2z_m2c} | Issuer |
| Allocation | * Fraud * Authorization {#pre-arbitration-and-arbitration-overview__ul_fcv_52z_m2c} | Acquirer |
[ ]

{#pre-arbitration-and-arbitration-overview__table_z52_n2z_m2c}
* **[Allocation workflow overview](https://servicenow-prod.fluidtopics.net/Cz3FV68sRfF4yFjMcaObog)**   
  The allocation workflow involves the acquirer initiating pre-arbitration and arbitration for fraud and authorization disputes.
* **[Collaboration workflow overview](https://servicenow-prod.fluidtopics.net/2YpZ4SHQxOh_SpBs_Oh0Xw)**   
  The collaboration workflow involves the issuer initiating pre-arbitration and arbitration for processing errors and consumer disputes.