---
sourceDocument: Australia Financial Services Operations
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/financial-services-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Closure

# Close a card dispute {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

After you have completed all tasks in a card dispute case, you can add final details and close the case in the Closure playbook stage.

## Antes de Iniciar

Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector{#closure-dispute-case__dispute-agent-connector-role-prereq-reuse}

## Por Que e Quando Desempenhar Esta Tarefa

Nota:  
When all task are closed, the transaction will be closed automatically. The agent must then go to the case and manually close it.

## Procedimento

1. Navigate to AllFinancial Services OperationsWorkspace.
2. Select the lists icon (![lists icon]()).
3. In the Lists tab under Card disputes service cases, open the case list.
   * For your assigned cases, select Assigned to me.
   * For all dispute cases, select All.
   {#closure-dispute-case__choices_xtc_cfz_25b}
4. In the list, select which case you want to work on.  
   If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
5. Select the Closure playbook stage to show the Close case view.
6. **Opcional:** For fraud-related disputes, complete the task to block and reissue the card before closing the dispute.
7. Select the Resolution code to indicate the outcome of the case.
8. Enter any closing notes in the Resolution notes field.
9. Close the case.

   | Action | Dispute Activity |
   | Save changes | Save the resolution information. |
   | Close | The Resolution code and Resolution notes are saved to the case, and the case state updates to Closed Complete. |
   |-|-|

   {#closure-dispute-case__choicetable_mb4_r24_xbc}  
   Nota:  
   For Mastercard disputes, if an error message is displayed in the Activity work notes, the Close button displays again so you can retry.