Configuring Now Assist for Financial Services Operations (FSO)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Plan and configure your implementation of skills in Now Assist for FSO. Follow the tasks listed in the configuration overview for the skills that you want to activate.

    Configuration overview

    Choosing a language model service provider

    Different models can provide different performance and responses. You can choose which service provider to use for your Now Assist for FSO skills and agentic AI.

    You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

    Nota:
    See Federal exclusion notice for more information.

    Configuring ACLs

    You can enable security implementation on Now Assist for FSO skills, AI agents, and agentic workflows through access control lists (ACLs) and user identities. These ACLs determine which users have permissions to discover and invoke these features.

    Configure and manage ACLs for agentic workflows and AI agents in the AI Agent Studio. See Implement access control in Now Assist AI agents for more details.

    See Configure an ACL rule for more information on configuring ACLs.