Managing disputes integrated with Visa
To optimize the card dispute process, the playbook integrates with subflows that communicate with Visa, supporting an end-to-end dispute lifecycle from raising an initial dispute to final resolution. These subflows can help you meet Visa's chargeback deadlines and ensure successful dispute resolution.
This integration enables you to:
- Conduct cardholder purchase inquiries
- Search for specific transactions
- Link associated transactions
- Report fraudulent activity
- Create a Visa case
- Initiate chargebacks
- Submit dispute questionnaires