Complete the financial adjustment so the customer receives the correct funds after the dispute is resolved.
Antes de Iniciar
Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector
Procedimento
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Navigate to .
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Select the lists icon (
).
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In the Lists tab under Card disputes service cases, open the case list.
- For your assigned cases, select Assigned to me.
- For all dispute cases, select All.
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In the list, select which case you want to work on.
If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
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Select the Playbook tab.
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In the Processing tab, select the transaction ID.
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In Open Tasks, select Settle payment with customer.
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Once you've completed any financial adjustments to the disputed transaction, provide an appropriate description and any relevant remarks.
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In Refund details, enter the fee amount, interest amount, and total refund as applicable.
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Close the task.