SuccessFactors Learning Spoke
Summarize
Summary of SuccessFactors Learning Spoke
The SuccessFactors Learning spoke integrates with SAP SuccessFactors LMS to enable ServiceNow customers to retrieve and manage learning-related information such as user data, course data, user activity synchronization, and enrollment details. This integration supports automating learning tasks within the ServiceNow platform using prebuilt actions and subflows.
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Key Features
- Retrieve learning information: Access user details, course details, and user activity data from SuccessFactors Learning.
- Sync user activity: Keep track of user learning progress and activities.
- Manage enrollments: Retrieve and create assignment enrollments directly within ServiceNow.
Requirements and Dependencies
- Subscription: Requires an SAP SuccessFactors LMS module subscription.
- Plugins: Integration Hub and related plugins must be installed (including REST Action Step, Integration Hub Runtime, Complex Object, and Data Stream Action Template).
- Licensing: Some dependent plugins may require separate licenses when used beyond the spoke’s scope.
Spoke Components
- Sample Subflows: Provided for common learning tasks such as looking up users and courses. These can be customized by copying into a new application scope.
- Actions: Prebuilt actions automate key operations including retrieving access tokens, looking up users, courses, user activities, approvals, enrollments, and creating assignment enrollments.
Connection Management
The spoke uses Integration Hub aliases to manage connection and credential information securely and efficiently. This approach simplifies managing multiple environments by centralizing OAuth credentials and connection profiles, avoiding the need to update individual actions when connection details change.
Practical Benefits for ServiceNow Customers
- Enables seamless integration with SuccessFactors Learning to automate learning management workflows.
- Reduces manual data entry and synchronizes learning activity data within ServiceNow.
- Supports customization through subflows to tailor learning automation to specific business needs.
- Leverages Integration Hub’s connection management for scalable and secure integration.
SuccessFactors Learning spoke can be used retrieve all learning-related information such as user data, course data, syncing user activity, retrieving assignments/enrollments, etc.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Supported versions
This spoke was built for version 1.5, but may be compatible with later versions.
Key features
- Retrieve learning information
- User data
- Course data
- Syncing user activity
Spoke requirements
SAP Successfactor LMS module subscription
Spoke dependencies
- ServiceNow Integration Hub IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
- ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
- Complex Object (com.glide.cobject)
- ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
Spoke flows
The SuccessFactors Learning does not provide any sample flows.
Spoke subflows
The SuccessFactors Learning provides sample subflows to demonstrate automating Learning tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:
| Subflow | Description |
|---|---|
| Look up users | Retrieve user related information. |
| Look up courses | Retrieve course related information. |
Spoke actions
The SuccessFactors Learning provides actions to automate Learning tasks when events occurs in your ServiceNow instance. Available actions include:
| Category | Action | Description |
|---|---|---|
| Meta data retrieval | Get access token | Retrieves access token from SuccessFactors Learning. |
| User management | Look up users | Retrieves user details from SuccessFactors Learning. |
| Course management | Look up courses | Retrieves courses details from SuccessFactors Learning. |
| Look up user activities | Retrieves user activities from SuccessFactors Learning. | |
| Track approvals | Retrieves approvals from SuccessFactors Learning. | |
| Look up enrollment |
: Retrieves enrollment details from SuccessFactors Learning. |
|
| Create assignment enrollment | Create assignment enrollment into SuccessFactors Learning. |
Connection and credential alias requirements
Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.