Blue Prism Spoke

  • Release version: Yokohama
  • Updated April 29, 2025
  • 2 minutes to read
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    Summary of Blue Prism Spoke

    The Blue Prism Spoke enables ServiceNow customers to manage jobs and processes within their Blue Prism environment directly from the ServiceNow instance. This integration streamlines automation task management by providing ready-to-use actions that interact with Blue Prism processes and jobs.

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    This spoke requires an Integration Hub subscription and depends on several ServiceNow plugins that must be installed and licensed appropriately. It is designed primarily for Blue Prism Process Dispatch Framework version 2.6, with potential compatibility for later versions.

    Key Features

    • Job Management Actions: Retrieve job status, list job outputs by session ID, and start jobs with specified inputs.
    • Process Management Actions: List Blue Prism processes and retrieve process parameters for use in automation workflows.
    • Utility Actions: Generate formatted collection inputs required for starting jobs, simplifying input configuration.

    These actions operate through a MID Server configured to use SOAP, ensuring secure and reliable communication between ServiceNow and Blue Prism.

    Practical Considerations

    • Ensure all dependent plugins such as Integration Hub Runtime, Workflow Studio - Dynamic Outputs, Complex Object, Flow Designer Dynamic Inputs, SOAP, and XML Parser action steps are installed and licensed.
    • Set up and configure a MID Server with SOAP capabilities to enable action execution.
    • Maintain a Blue Prism account and ensure your Blue Prism environment is compatible, ideally version 2.6 or later of the Process Dispatch Framework.

    What to Expect

    By integrating the Blue Prism Spoke into your ServiceNow instance, you can automate and monitor Blue Prism processes without leaving the ServiceNow platform. This reduces manual effort, improves process visibility, and enhances operational efficiency in managing robotic process automation (RPA) workflows.

    Manage jobs and processes in Blue Prism environment from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Blue Prism spoke v1.0.2 is the latest version.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:

    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Workflow Studio - Dynamic Outputs (com.glide.hub.dynamic_outputs)
    • Complex Object (com.glide.cobject)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow Integration Hub Action Step - SOAP (com.glide.hub.action_step.soap)
    • ServiceNow Integration Hub Action Step - XML Parser (com.glide.hub.action_step.xmlparser)
    Note:
    Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

    Supported versions

    This spoke was built for Blue Prism Process Dispatch Framework version 2.6, but may be compatible with later versions.

    Spoke Requirements

    Blue Prism account.

    Spoke flows and subflows

    This spoke has no flows and subflows.

    Spoke actions

    The Blue Prism spoke provides actions to automate Blue Prism tasks when events occur in ServiceNow. Available actions include:

    Table 1. Spoke actions
    Category Action Description
    Job Management Get Job Status Retrieves the status of the specified job.
    List Job Outputs Retrieves the list of outputs of a job associated with the specified session ID.
    Start Job Executes a job with the specified inputs on the Blue Prism environment.
    Process Management Get Process Parameters Retrieves the list of parameters for the specified process on the Blue Prism environment.
    List Processes Retrieves the list of processes on the Blue Prism environment.
    Utilities Generate Collection Inputs Creates a formatted string of the collection type. This formatted string is used as input for the Start Job action.

    For information about setting up the spoke, see Set up the Blue Prism spoke.

    MID Server requirements

    To use these actions, your instance must have a MID Server set up and configured to use SOAP. For more information about running actions on the MID Server, see Integration steps. For more information about the MID Server, see MID Server.

    To set up the MID Server for this spoke, see Set up MID Server for a spoke.