Key Features

• SetConfig: Configures connection to the mail server with parameters like username, password, SMTP/IMAP servers and ports, and SSL usage. This setup must precede all other email operations.
• GetMails: Retrieves emails from a specified IMAP folder with options to filter for read or unread messages, returning a collection object for processing.
• MarkAsRead/MarkAsUnread: Marks specific messages as read or unread in designated IMAP folders using the email object.
• ReadMail: Extracts detailed information from a single email message, including subject, body, sender, CC/BCC recipients, and attachment count.
• ReplyMail: Sends automated replies to an email with options to reply to all recipients, include BCC, format the body as HTML, and attach files.
• SaveAllAttachments: Downloads all attachments from an email message to a specified local directory.
• SendMail: Sends new email messages with customizable recipients (To, CC, BCC), subject, body content (HTML option), and attachments.

Practical Considerations for ServiceNow Customers

• Always initiate email automations by running SetConfig to establish server connectivity and credential authentication.
• When processing multiple emails retrieved by GetMails, use looping constructs such as For Each or For Loop to handle each email individually with methods like ReadMail or ReplyMail.
• Attachment handling supports file path inputs for sending or saving files, with multiple attachments separated by commas.
• Note that default SMTP/IMAP server values reference Gmail but do not support Gmail access; update these parameters accordingly for your mail server.
• Configuring port properties correctly is essential for method parameters; refer to port configuration guidance when setting up each method.

Expected Outcomes

By leveraging these Email connector methods, ServiceNow customers can automate comprehensive email interactions within workflows, including fetching emails for processing, replying or sending emails programmatically, and managing attachments efficiently. This facilitates streamlined email-based automation use cases such as notifications, ticket updates, or integration with external email systems.