Tableau spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Tableau spoke

    The Tableau spoke for ServiceNow, release version Yokohama, enables you to view and analyze usage data for software subscriptions, specifically to help reclaim stale Tableau licenses. This integration automates Tableau-related tasks triggered by events within your ServiceNow instance, facilitating efficient license and user management.

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    Key Features

    • User Management Actions: Retrieve user data from Tableau Cloud and revoke user licenses directly through ServiceNow.
    • Organization Management Actions: Obtain access tokens to authenticate API calls with Tableau Cloud.
    • Role-Based Access: The spoke includes a dedicated user role, Tableau Admin (sntableauspoke.tableauadmin), which controls permissions for creating connections to Tableau Cloud.
    • Connection and Credential Management: Integration Hub aliases simplify connection and credential handling across multiple environments, reducing maintenance when credentials change.

    Requirements and Dependencies

    • A valid Tableau Cloud account with Site Administrator role.
    • Authentication via JSON Web Token (JWT) Connected App or Personal Access Token (PAT).
    • Integration Hub subscription is required to use this spoke.
    • Compatibility primarily with Tableau API version v3.21, but may support later versions.
    • Dependent plugins must be installed for proper function, including IntegrationHub Runtime, Action Step - REST, Workflow Studio - Dynamic Inputs, Complex Object, and Action Template - Data Stream. Some plugins may require additional licensing outside this spoke's use.

    Practical Benefits for ServiceNow Customers

    This spoke enables ServiceNow customers to automate license management tasks for Tableau, improving license utilization and reducing waste. By integrating Tableau Cloud user management into ServiceNow workflows, customers gain centralized control and visibility, streamlining administrative processes and enhancing governance.

    The Tableau spoke provides actions to view and analyze meaningful usage data for software subscriptions so that you can reclaim stale licenses.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for Tableau API version v3.21, but might be compatible with later versions.

    Spoke requirements

    • Tableau Cloud account
    • Tableau Cloud Role required: Site administrator
    • JSON Web Token (JWT) Connected App or Personal access token (PAT) to authenticate the ServiceNow instance.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Workflow Studio - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Tableau spoke provides actions to automate Tableau tasks when events occur in your ServiceNow instance. Available actions include:

    Category Action Description
    User Management Look up Users Stream Retrieves users from the Tableau Cloud application.
    Remove User Revokes a user license in the Tableau Cloud application.
    Organization Management Get Access Token Gets the access token to authenticate the API calls.

    Spoke user roles

    The Tableau spoke provides the following user role to control access to data:
    User role Description
    Tableau Admin (sn_tableau_spoke.tableau_admin) Creates connections for the Tableau Cloud application.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For more information about setting up the spoke, see Set up the Tableau spoke.