Lenovo Spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Lenovo Spoke

    The Lenovo Spoke enables ServiceNow customers to automate the retrieval of hardware asset warranty details directly from Lenovo. It integrates with Lenovo’s Warranty API, facilitating seamless access to warranty information within your ServiceNow environment.

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    Key Features

    • Warranty Information Download: Automates downloading asset warranty details using Lenovo’s Warranty API v2.5 or later versions.
    • Integration Hub Subscription Required: This spoke requires an active Integration Hub subscription to function.
    • Easy Credential Management: Uses Integration Hub aliases for managing connection and OAuth credentials, simplifying authentication across multiple environments.
    • Action Provided: The primary action, “Download Asset Warranty,” connects to Lenovo’s API to fetch warranty data when triggered by events within ServiceNow.

    Practical Requirements and Setup

    • Client ID: You must have a Client ID provided by Lenovo. If unavailable, contact your Lenovo sales or service representative.
    • No Additional Plugin Dependencies: The Lenovo Spoke operates independently without requiring other ServiceNow plugins.
    • Connection and Credential Records: Set up connection and credential records using Integration Hub aliases to authenticate and connect to Lenovo’s services. This setup ensures credentials can be centrally managed and updated without modifying individual actions.

    Benefits for ServiceNow Customers

    By implementing the Lenovo Spoke, customers can streamline asset warranty management, reduce manual data entry, and maintain up-to-date hardware warranty information. This integration supports better asset lifecycle management and helps ensure warranty coverage is accurately tracked within ServiceNow.

    Get the warranty details of your hardware assets from Lenovo.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for Lenovo Warranty API v2.5, but may be compatible with later versions.

    Spoke requirements

    You should have the Client ID provided by Lenovo. If you don’t have one, contact your organization's Lenovo sales or service representative.

    Spoke dependencies

    The Lenovo spoke doesn't have a dependency on any other plugin.

    Spoke actions

    The Lenovo spoke provides action to automate downloading asset warranty information when events occur in your ServiceNow instance. Available action is as follows:

    Action Description
    Download Asset Warranty Connect to the Lenovo Warranty API to download asset warranty information.
    Note:
    For more information on getting asset warranty details from Lenovo, see Integration with Lenovo for asset warranty details.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    To use the actions in the Lenovo spoke, you must create a connection and credential record to authenticate and connect to Lenovo. For more information, see Create a connection and credential for Lenovo spoke