Automation Center Overview dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Automation Center Overview dashboard

    The Automation Center Overview dashboard is the landing page within the Automation Center Workspace that provides a consolidated view of active and future automations through scorecards, lists, and reports. ServiceNow customers can access this dashboard via two navigation paths: through All > Automation Center > Automation Center Home > Overview or Workspaces > Automation Center Workspace > Overview.

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    Active Automations

    This section gives detailed insights into all active automations from various sources, highlighting their business criticality. Users can filter data by date range, specific automation, or department to tailor the displayed information. Without filters, all active automation data is shown.

    • Deployed Automations by Business Criticality: Visualizes the number of automations categorized by their criticality level, helping prioritize management efforts.
    • Execution Summaries by Source: Summarizes active automation executions from multiple sources such as ServiceNow Flow, ServiceNow RPA, and third-party integrations, providing insight into the provenance and activity level of automations.
    • Robotic Process Automation (RPA) by Source: Displays timelines for RPA automations grouped by source, enabling tracking of automation activity periods.
    • Automations by ServiceNow Flow: Details ServiceNow Flow automations with associated timelines.
    • Document Intelligence (DocIntel): Shows timelines for Document Intelligence automations.
    • Top 10 Applications Used: Reports the top 10 business applications associated with automations, assisting in understanding application impact. (For more details, see Business application relationship with CIs.)

    Spokes & Transactions

    This section outlines the status and usage of spokes and transactions related to your instance. Access requires either the snac.automationtechnicaluser or snac.automationadmin role.

    • Total Entitled Spokes: Number of spokes you are entitled to and installed.
    • Installed Spokes: Count of spokes currently installed.
    • Configured Spokes: Spokes with configured connections.
    • Total Entitled Transactions: Transactions available for use.
    • Consumed Transactions: Transactions already utilized.
    • Applications with Most Transactions: Lists scope applications with highest transaction volume, filterable by time period (default is last month).
    • Spokes with Most Transactions: Shows spokes with the highest transaction usage, also filterable by time period.

    Future Automations

    This section presents all active automations planned for future deployment. Users can filter by department or view all departments if no filter is applied.

    • New Requests: Automation requests currently in the New state.
    • Requests by Intake Source: Groups automation requests by their origin, such as Web, Process Mining, or Service Request.
    • Requests to be Deployed: Lists automation requests that are ready for deployment.
    • Most Recent Requests: Displays automation requests sorted from newest to oldest.

    The Automation Center Workspace landing page is the Overview dashboard, which contains basic score cards, lists, and reports.

    You can access the Overview dashboard in either of two ways:
    • By navigating to All > Automation Center > Automation Center Home > Overview.
    • By navigating to Workspaces > Automation Center Workspace > Overview.

    Active automations

    Active automations provides details of all the active automations from different sources and their business criticality. You can filter the data to view information within a specific date range, for a specific automation, or for a specific department. After you set the filter, the results will be displayed only for the specified filter. If you don’t set any filter, then data for all active automations is displayed.

    The Active automations section provides reports with the following details in the form of chart.

    Table 1. Active automations
    Section Description
    Deployed automations by business criticality This chart displays data about all active automations. It also provides details about the business criticality of each of the automation. This helps you in understanding how many automations are highly critical and how many aren’t.

    Deployed automations by business criticality
    Executions summaries by source Automation Center supports data from several sources, such as ServiceNow Flow, ServiceNow RPA, and other third-party sources. This chart provides execution summary details of all active automations along with their sources. This information helps you in evaluating from which sources you’re getting data and how many automations from each of the sources are active.

    Executions summaries by source
    Robotic Process Automation (RPA) by source This chart displays the automations for all RPAs grouped by sources. The graph gives details of the time lines when the RPA data was sent to Automation Center.

    Robotic Process Automation RPA by source
    Automations by ServiceNow Flow This chart provides details of the ServiceNow flow automations with the time lines.

    Automations by ServiceNow Flow
    Document Intelligence (DocIntel) This chart provides details of the Document Intelligence automations with the time lines.

    Document Intelligence DocIntel
    Top 10 applications used This graph provides a vertical bar report of the top 10 business applications used. For more information on associating business applications to your automations, see Business application relationship with CIs for application information.

    Top 10 applications used

    Spokes & Transactions

    Spokes & Transactions section provides details about the spokes and the transactions that are available on your instance.
    Note:
    To view the data in the Spokes & Transactions section, you need to have the sn_ac.automation_technical_user or sn_ac.automation_admin role.
    Table 2. Spokes & Transactions
    Section Description
    Total entitled spokes Displays the number of spokes that you are entitled and installed in your instance.Total entitled spokes
    Installed spokes Displays the number of spokes that are installed in your instance.Installed spokes
    Configured spokes Displays the number of spokes for which connections are configured in your instance.Configured spokes
    Total entitled transactions Displays the number of transactions that are available for use.Total entitled transactions
    Consumed transactions Displays the number of transactions that you have used.Consumed transactions
    Applications with most transactions Displays the applications (scope applications) with most transactions.

    You can filter the results for specific time period. By default, the last one month's data is displayed.

    Applications with most transactions
    Spokes with most transactions Displays the spokes with most transactions.

    You can filter the results for specific time period. By default, the last one month's data is displayed.

    Spokes with most transactions

    Future automations

    The Future automations section provides details about all active automations that are planned for the future.

    You can filter the data by department. If no department is selected, the data is displayed for all departments.

    Table 3. Future automations
    Section Description
    New requests Displays all automation requests that are in the New state.New requests
    Requests by intake source Displays all automation requests grouped by intake source, such as Web, Process Mining, or Service Request.Requests by intake source
    Requests to be deployed Displays the automation requests ready to be deployed.Requests to be deployed
    Most recent requests Lists the automation requests sorted from most recent to oldest.Most recent requests