Configure case summarization in Now Assist for Financial Services Operations (FSO)

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • If you have the admin role, you can configure the Now Assist for Financial Services Operations (FSO) application so that your agents can use case summarization skills in Financial Services Workspace and Core UI.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    Use the Now Assist Admin console to configure Now Assist for FSO. This console contains what you need to install the plugins and configure the generative AI skills. For additional information, see Overview tab in Now Assist Admin.

    The following table lists the FSO case summarization skills that you can access from the Now Assist Admin console.
    Tabela 1. FSO case summarization features and skills in the Now Assist Admin console
    Area Skills
    Banking Dispute case summarization
    Insurance Claim case summarization

    Procedimento

    1. Install the Now Assist for Financial Services Operations (FSO) plugin (sn_fso_gen_ai).
    2. Navigate to All > Now Assist Admin > Skills to access the Now Assist Skills tab of the Now Assist Admin console.
    3. Select the Customer > FSO workflow group.
    4. On the feature card that is associated with the skill you would like to activate, select View details.

      Now Assist for FSO summarization skills are in the Customer > FSO workflow group. Select View details to review and activate skills.

    5. On the tile for your skill, select Activate skill.
    6. Review the inputs for the selected skill.

      The input table fields are read-only.

      For information about the inputs for each skill, see Skill inputs for Now Assist for Financial Services Operations (FSO).

    7. After you review the inputs for the selected skill, select Save and continue to go to the next step.
      You can return to a previous step by using the Back button.
    8. Select where you would like to display the skill.
      • In-product: When selected, the Now Assist skills are displayed on forms and workspaces.

        For the skills that appear in-product, select the down arrow to define the roles that can use the skill.

      • Now Assist panel: When selected, the Now Assist skills are available in the Now Assist panel. If you don't see this option, you must activate the Now Assist panel. For more information, see Activate the Now Assist panel standard chat.

        For the skills that appear in the Now Assist panel, select the down arrow to define the roles that can use the skill.

    9. After you configure the display for the selected skill, select Save and continue to go to the next step.
    10. Review your choices and select Activate to complete the configuration.

    Resultado

    A message appears confirming the summarization skill has been successfully activated. Select Return to Banking to return to the Banking skills screen.

    O que Fazer Depois

    You can choose which service provider to use for this skill in the Now Assist Admin console.