Using agentic workflows in Now Assist for Financial Services Operations (FSO)
Use FSO agentic workflows and AI agents to improve and enhance financial services processes.
| Agentic workflow name | Description | Available AI agents |
|---|---|---|
| Help resolve friendly fraud disputes | Assists human dispute agents with handling transactions flagged as friendly fraud. It leverages the results from a friendly fraud detection tool to generate recommendations for the appropriate action. If the transaction is rejected, the AI agent also helps draft an explanation for the end user. |
Friendly fraud AI agent |
Importante:
By default, all agentic workflows and AI agent records are read-only.
For more information on modifying an agentic workflow, see Configuring agentic workflows in Financial Services Operations.
To learn about the Help resolve friendly fraud disputes agentic workflow, see Help resolve friendly fraud disputes agentic workflow.
There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.