Integrating with spokes
By integrating spokes with the Financial Services Operations (FSO) applications, flow designers can provide the actions within Workflow Studio for specific applications.
A spoke is a scoped application containing Workflow Studio content dedicated to a particular application or record type. You can integrate a ServiceNow application with a FSO banking application spoke such as Financial Services Operations Integration with Jack Henry jXchange Socure, or FRISS.
| Plugin name | What you can do | Plugin directory |
|---|---|---|
| Access customer credit history, fraud alerts, digital identity verification, and transaction screening to enhance risk checks and onboarding workflows. | [com.sn_equifax_spoke] | |
| View merchant details, control subscriptions, and manage disputes with access to digital receipts and transaction data. | [com.sn_ethoca_spoke] | |
| Automate account management, transaction processing, and fraud detection by adding financial process actions to flows. | [com.sn.jha.spoke] | |
| Improve onboarding and authentication by validating user identity, performing risk assessments, and detecting fraud. | [com.sn_socure_spoke] | |
| Search transactions, create claims, and process chargebacks as part of the Mastercard dispute handling process. | [com.sn_mastercard_spoke] | |
| Automate Visa card dispute processes by invoking Visa APIs for end-to-end case management. | [com.sn_visa_spoke] | |
| Resolve pre-disputes, prevent chargebacks, and manage the dispute resolution process efficiently. | [com.sn_verifi_spoke] |
| Spoke | What you can do | Plugin |
|---|---|---|
| Detect fraud and assess risk by analyzing customer data, identifying suspicious activity, and triggering fraud alerts. Integrate these actions into your workflows to enhance fraud prevention. | [com.sn_friss_spoke] | |
| Manage insurance operations by creating policies, updating claims, and retrieving billing information directly within flows. | [com.sn_guidewire_spoke] |