Configure regulation categories and subcategories

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure regulation categories and subcategories to be used in the complaint service cases that have regulatory impact.

    Antes de Iniciar

    Role required: sn_bom_compl.admin

    Procedimento

    1. Navigate to All > Complaint Management > Administration > Regulation category.
    2. Click New.
    3. In the Category name field, enter a suitable name for the category and click Submit.
    4. Associate a subcategory with the regulation category.
      1. Navigate to Complaint Management > Administration > Regulation subcategory.
      2. Click New.
      3. On the form, fill in the fields.
        Tabela 1. Regulation Subcategory form fields
        Field Description
        Code Product code, if any, associated with the regulation.
        Regulation category Category of the regulation which is being breached or impacted. The subcategory is associated with this category.
        Description Description of the product. For example, Mutual Funds.
        Problem Description of the problem. For example, Disclosure of Fees.
      4. Click Submit.