Create a card disputes case request from the service catalog

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create a card disputes case request from the Customer or Consumer Service Portals by navigating to the service catalog.

    Antes de Iniciar

    Role required: sn_customerservice.consumer or sn_customerservice.customer

    Procedimento

    1. Create a request by going to the portal landing page or the portal menu header and then performing one of the following actions.
      OpçãoDescrição
      Request Something On the portal landing page, select the Request Something link.
      Requests In the portal menu header, navigate to Requests > Request Something.
    2. Browse the service catalog and select Support > Report a dispute.
      You can also use the category filters to filter the available items or search the catalog.
    3. In the card disputes case intake page, fill in the information that is related to the request.
      For more information on the various stages of the card disputes case within the playbook, see Workflow
    4. Select Submit.