Report fraud

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Report potential fraud on a transaction to the Visa card network. If potential fraud was flagged for a transaction during manual investigation, a transaction includes the Fraud reporting task within the workflow.

    Antes de Iniciar

    Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

    Procedimento

    1. Navigate to All > Financial Services Operations > Workspace.
    2. Select the lists icon (lists icon).
    3. In the Lists tab under Card disputes service cases, open the case list.
      • For your assigned cases, select Assigned to me.
      • For all dispute cases, select All.
    4. In the list, select which case you want to work on.
      If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
    5. Select the Playbook tab.
    6. In the Processing tab, select the transaction ID.
    7. The Investigate stage is initiated for the transaction.
    8. Select the Report fraud activity.
    9. On the form, fill in the required fields and any other related information that you have gathered.
    10. Opcional: In the  Remarks field, enter any comments.
    11. Select Submit fraud.
    12. Select Close task.

    Resultado

    Depending on the policy rule, the task moves to the next activity. The following activities are displayed based on the policy rule.
    Tabela 1. Policy rules
    Policy rule Activity displayed
    Immediate Provisional Credit Issue provisional credit
    Immediate Final Credit Set recovery option
    No Credit Alert merchant task
    Deny Case is denied