Combined Enterprise Asset Management release notes for upgrades from Xanadu to Yokohama

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Enterprise Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Enterprise Asset Management to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

New features

Between your current release family and Yokohama, new features were introduced for Enterprise Asset Management.


Release	Release notes
Xanadu	Define required calibrations for your enterprise assets by using calibration attributes Use calibration attributes to define the calibrations that are required for your enterprise assets. Specify the details and requirements of each calibration, such as the calibration frequency, the calibration quality standard, and the accuracy measurement guidelines. Maintain comprehensive and up-to-date records of each calibration so that you can improve the performance, safety, and longevity of your enterprise assets. Schedule and track enterprise asset calibrations through work orders Use work orders to schedule, to execute, and to track the progress of your enterprise asset calibrations. View and manage corresponding work order tasks by using the guided playbook experience on either your ServiceNow® instance or the ServiceNow Mobile Agent application. Use personalized workspaces and roles tailored for healthcare and facility management industries Enhance data security within your organization by creating and managing medical and facility assets and models in their customized workspaces. Use specific roles to limit access to these assets and models to improve the confidentiality and integrity of your data. Manage repair of defective enterprise assets in the stockroom by using the Repair flow Request repair of assets that are defective or pending repair by using the Repair flow. Enterprise asset manager can submit an asset repair request in the Enterprise Asset Workspace or by using the Service Catalog. The Repair flow includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Enterprise Asset Workspace or the ServiceNow mobile Mobile Agent application. Drop off and receive assets at a stockroom Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task. The asset manager of the destination stockroom receives the assets that you dropped off through a Receive task. The asset manager then verifies the received asset and closes the Drop off task. Manage inventory picking within your stockroom Pick assets in your stockroom easily for sourcing, enterprise asset requests, and enterprise asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the stockroom. The aisle and space details of the asset provide the exact location from where the asset should be picked. You can work on pick tasks assigned to you by using the ServiceNow mobile Mobile Agent application. With the indoor mapping capabilities, you can also get directions to the location of the asset in the stockroom on your ServiceNow mobile Mobile Agent application. Access Planned Work Management application’s capabilities through the Enterprise Asset Workspace Enable users of Field Service Management Pro or Field Service Management Enterprise to utilize the Planned Work Management application's functionality to manage work plans from within the Enterprise Asset Workspace. Manage your operational assets efficiently in the workspace Get a comprehensive view of all your Operational Technology (OT) and Operational Equipment (OE) assets and manage them efficiently in the OT Asset Workspace. The OT asset manager and OT asset technician roles enable you to manage these assets. View the hierarchy details of an enterprise model in the Enterprise Asset Workspace Gain visibility into hierarchy details of enterprise models directly on the contextual sidebar of the Model form. You can view all the model components of the pre-assembled and user-assembled models in a tree-like format. Manage the life cycle of enterprise models efficiently Manage the complete life cycle of your enterprise models efficiently by applying calculated model life-cycle templates. When you associate any life-cycle template with an enterprise model record, details of all the life-cycle phases are calculated and shown on the Model form. Start the process of onboarding multiple assets directly in the Enterprise Asset Workspace Onboard multiple assets in one go by creating Onboarding orders in the Enterprise Asset Workspace. The asset onboarding playbook is a guided experience that includes a deployment activity. This activity enables you to create deployment tasks for assets using Enterprise asset deployment tasks or Work order tasks. You can also specify the location where you want to deploy the assets. Firmware model classes added to the Expanded Model and Asset Classes Store application Manage the firmware details by using Discovered firmware model and Firmware model classes available with the Expanded Model and Asset Classes Store application.
Yokohama	Gain normalization coverage for firmware in your Operational Technology (OT) assets Achieve enhanced normalization across your OT deployments by normalizing the firmware that is embedded into your OT assets. Use the normalized data to track and manage the life cycles of your firmware separately from your OT assets so that you can directly detect and mitigate firmware vulnerabilities. You can view the firmware model details in the OT model management view of the OT Asset Workspace. Note: Firmware normalization is applicable only to OT Asset Management. Manage hardware models and assets in the Operational Technology (OT) Asset Management application Enable your OT managers to create hardware models and assets in the OT Workspace. You can integrate hardware models and OT assets into such Enterprise Asset Management flows as asset request, asset refresh, stock order, multi-asset onboarding, Return Merchandise Authorization (RMA), repair, and disposal. You can also generate maintenance plans and work orders for your OT hardware assets. Synchronize asset and CIs for Operational Technology (OT) assets Synchronize the MAC addresses between the asset and network adapter CI for OT assets. License your OT hardware assets using the new resource categories available in OTAM licensing Access OT Asset Management features and workflows for OT hardware assets through the following hardware resource categories: OT Servers OT Network Gear OT Storage OT End User Computers OT Mobile Devices OT Monitors OT Printers OT Unclassified Hardware The hardware resource categories are opted in by default. The OT hardware assets are counted only under OTAM licensing. They are excluded from the HAM licensing that is based on the OT entity flag. Note: The OTAM licensing changes apply only to OT Asset Management. Manage mission-critical enterprise assets and linear assets for telecommunications networks Use the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application to track and manage mission-critical facility-based enterprise assets and linear assets for telecommunications networks. Get a comprehensive view of these assets throughout their life cycles so that you can help optimize their performance and improve their longevity. Fulfill Return Merchandise Authorization (RMA) requests as a Device as a Service (DaaS) provider, vendor, or manufacturer Use the Enterprise Asset Management for Providers application to fulfill the RMA requests that you receive from customers as a DaaS provider, vendor, or manufacturer. The application adds support for RMA response orders, which enable you to track and manage the process of repairing or replacing defective assets for your RMA requests. The application also adds support for inbound asset orders, which enable you to track and manage the process of providing assets for your RMA requests. By managing these orders from a consolidated location, you can streamline your operations and improve efficiency.

Changes

Between your current release family and Yokohama, some changes were made to existing Enterprise Asset Management features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Refresh flow in OT workspace For single and multi-model refresh orders, the OT manager can edit the replacement model even after the refresh order has been created in the OTAM workspace. Additionally, the sourcing location is also editable. Reflow for Configurable Workspace The configurable Enterprise Asset Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.

Removed

Between your current release family and Yokohama, some Enterprise Asset Management features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Deprecations

Between your current release family and Yokohama, some Enterprise Asset Management features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Activation information

Review information on how to activate Enterprise Asset Management.


Release	Release notes
Xanadu	Install the following applications by requesting them from the ServiceNow Store: Enterprise Asset Management Enterprise Asset Management for Healthcare OT Asset Management Expanded Model and Asset Classes Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install the following applications by requesting them from ServiceNow Store: Enterprise Asset Management Enterprise Asset Management for Healthcare OT Asset Management Expanded Model and Asset Classes Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Enterprise Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Enterprise Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Accessibility information

Review details on accessibility information for Enterprise Asset Management, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.

Localization information

If there are specific localization considerations for Enterprise Asset Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.

Highlight information

If there are specific highlight considerations for Enterprise Asset Management we have noted them here.


Release	Release notes
Xanadu	Track and manage the calibrations that are made to your enterprise assets throughout their life cycles. Use designated roles to manage industry-specific assets and models through customized workspaces. Optimize your inventory by getting the defective enterprise assets in the stockroom repaired quickly using the Repair flow. Return assets that are in your personal stockroom easily by creating Drop off tasks. Locate and pick the assets in your stockroom efficiently and with little effort by using the ServiceNow Mobile Agent application. See Enterprise Asset Management for more information.
Yokohama	Streamline firmware management with the new Firmware model class. Get normalization coverage for firmware that is embedded into your industrial and IT hardware-based Operational Technology (OT) assets. Achieve synchronization between physical assets and configuration items (CIs) for Operational Technology (OT) assets through MAC addresses. Streamline OT Asset Management (OTAM) licensing to include hardware resource categories for OT hardware assets to access OT Asset Management features and workflows. Get support for hardware models and OT hardware assets in the OT Asset Management workspace. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Enterprise Asset Management for more information.