--- sourceDocument: yokohama Combined Product Files sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-xanadu-yokohama Release : - yokohama ft:locale : - en-US ft:publication_title : - yokohama Combined Product Files ft:clusterId : - delta3yx bundleId : - delta3yx --- # Combined Customer Contracts and Entitlements release notes for upgrades from Xanadu to Yokohama # Combined Customer Contracts and Entitlements release notes for upgrades from Xanadu to Yokohama {#ariaid-title1} Release version: Yokohama Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Consolidated page of all release notes for Customer Contracts and Entitlements from Xanadu to Yokohama. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Customer Contracts and Entitlements to Yokohama Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-customercontractsandentitlements-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## New features Between your current release family and Yokohama, new features were introduced for Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__8} | Release | Release notes | |-|-| | Xanadu | [Enhancements in service contracts and entitlements workflow](https://www.servicenow.com/docs/access?context=cont-ent-workflows-csm&family=xanadu&ft:locale=en-US) : Track covered products directly through the contract records, facilitating changes and visibility of what is covered​. Covered products refer to specific products or order line items included in a service contract. These items are linked to the contract to define what is covered for service or maintenance. Agents in Order Management can select the products to be covered by a contract when the order is captured for the contract offering. [Create single contracts](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=xanadu&ft:locale=en-US) : Create a single contract from a single order with multiple contract offerings. Add multiple contract offerings from an order to an existing contract. [Create quotes for contract renewal or modification](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=xanadu&ft:locale=en-US) : Create a quote or an order while renewing or modifying a service contract, service contract line, or an entitlement. | | Yokohama | [Create contracts from product inventory](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=yokohama&ft:locale=en-US) : Enables customer to create and manage contracts for product inventory records. [New workspace view for service contracts and entitlements](https://www.servicenow.com/docs/access?context=components-installed-pss&family=yokohama&ft:locale=en-US) : A new workspace view named Service Contract Workspace has been added for customers on service contracts and entitlements in the Customer Service Management workspace. This view is set as the default view and can be changed by an administrator. [Enhancement on contract lines and entitlements](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=yokohama&ft:locale=en-US) : View location and subscription pricing information on contract lines and entitlements. [Automatic renewal of contracts](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to configure the date and pricing details of contract renewal while creating initial contracts. [Enable renewal opportunity creation](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Create an opportunity or an opportunity and quote when you renew service contracts and service contract lines. [Co-terminating of Contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to assign same start and end date to multiple quote lines. [End-of-life check​](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Alert customers when the contract end date is exceeding the product offering end date during quote processing. Customers can then match the contract and product offering end date if required. [Renewal Uplift feature](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Enables customers to set the pricing parameters of future renewals of contracts. You can select the markup or mark down percentage of the current contract price or you can apply the market price of the contract at the time of renewal. | [ ] ## Changes Between your current release family and Yokohama, some changes were made to existing Customer Contracts and Entitlements features. {#dfrn3-customercontractsandentitlements-summary__entry__14} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Removed Between your current release family and Yokohama, some Customer Contracts and Entitlements features or functionality were removed. {#dfrn3-customercontractsandentitlements-summary__entry__20} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Deprecations Between your current release family and Yokohama, some Customer Contracts and Entitlements features or functionality were deprecated. {#dfrn3-customercontractsandentitlements-summary__entry__26} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Activation information Review information on how to activate Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=xanadu&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements remain available for viewing. | | Yokohama | Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=yokohama&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__44} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels. {#dfrn3-customercontractsandentitlements-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__56} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | * Track covered products through the contract records, enabling easier modifications and clearer insight into coverage specifics. * Create a single contract from an order with multiple contract offerings. * Create quotes for contract renewal or modification. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enable customers to create contracts from product inventory. * Added a new workspace view for service contracts and entitlements in Customer Service Management workspace for efficiently managing service contracts and entitlements. * Enable initiation of contract renewal automatically based on the configured date and pricing details. * Calculate the price of future renewals of contracts with a markup or mark down percentage of the current contract price. * Validate the contract end date to the product offering end date. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=yokohama&ft:locale=en-US) for more information. | [ ]