---
sourceDocument: yokohama Combined Product Files
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-xanadu-yokohama

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - yokohama Combined Product Files

ft:clusterId :

    - delta3yx

bundleId :

    - delta3yx


---

# Combined Agent Chat release notes for upgrades from Xanadu to Yokohama

# Combined Agent Chat release notes for upgrades from Xanadu to Yokohama {#ariaid-title1}

Release version: Yokohama  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Consolidated page of all release notes for Agent Chat from Xanadu to Yokohama.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Agent Chat release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Agent Chat to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-agentchat-summary__entry__2}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## New features

Between your current release family and Yokohama, new features were introduced for Agent Chat.  
{#dfrn3-agentchat-summary__entry__8}

| Release | Release notes |
|-|-|
| Xanadu | [Using Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&family=xanadu&ft:locale=en-US) :   Trigger Now Assist while interacting with users in Agent Chat to generate a recommended response. You can edit the recommended response or have Now Assist shorten or lengthen it. [Using Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&family=xanadu&ft:locale=en-US) :   Agent Chat supports multiple languages in chat summarizations. :   Configure when and to whom chat summarization is available by specifying channels and roles in the Now Assist Admin console. |
| Yokohama | No updates for this release. |
[ ]

## Changes

Between your current release family and Yokohama, some changes were made to existing Agent Chat features.  
{#dfrn3-agentchat-summary__entry__14}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Removed

Between your current release family and Yokohama, some Agent Chat features or functionality were removed.  
{#dfrn3-agentchat-summary__entry__20}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Yokohama, some Agent Chat features or functionality were deprecated.  
{#dfrn3-agentchat-summary__entry__26}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Agent Chat.  
{#dfrn3-agentchat-summary__entry__32}

| Release | Release notes |
|-|-|
| Xanadu | Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see [Configuring Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-configuring&family=xanadu&ft:locale=en-US). |
| Yokohama | No updates for this release. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Agent Chat we have noted them here.  
{#dfrn3-agentchat-summary__entry__38}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Agent Chat we have noted them here.  
{#dfrn3-agentchat-summary__entry__44}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Agent Chat, such as specific requirements or compliance levels.  
{#dfrn3-agentchat-summary__entry__50}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Agent Chat we have noted them here.  
{#dfrn3-agentchat-summary__entry__56}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Agent Chat we have noted them here.  
{#dfrn3-agentchat-summary__entry__62}

| Release | Release notes |
|-|-|
| Xanadu | Trigger Now Assist to generate a recommended response while interacting with users in Agent Chat. See [Agent Chat](https://www.servicenow.com/docs/access?context=ci-use-agent-chat&family=xanadu&ft:locale=en-US) for more information. |
| Yokohama | No updates for this release. |
[ ]