---
sourceDocument: yokohama Combined Product Files
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/delta-xanadu-yokohama

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - yokohama Combined Product Files

ft:clusterId :

    - delta3yx

bundleId :

    - delta3yx


---

# Combined Service Level Management release notes for upgrades from Xanadu to Yokohama

# Combined Service Level Management release notes for upgrades from Xanadu to Yokohama {#ariaid-title1}

Release version: Yokohama  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Consolidated page of all release notes for Service Level Management from Xanadu to Yokohama.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Yokohama.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Service Level Management to Yokohama

Before you upgrade to Yokohama, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-servicelevelmanagement-summary__entry__2}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## New features

Between your current release family and Yokohama, new features were introduced for Service Level Management.  
{#dfrn3-servicelevelmanagement-summary__entry__8}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Changes

Between your current release family and Yokohama, some changes were made to existing Service Level Management features.  
{#dfrn3-servicelevelmanagement-summary__entry__14}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Removed

Between your current release family and Yokohama, some Service Level Management features or functionality were removed.  
{#dfrn3-servicelevelmanagement-summary__entry__20}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | Service Level Management workflows have been removed and replaced by flows for new customers. Existing customers that use these workflows are unaffected. The flows are available to both new and existing customers. You can use ServiceNow® Workflow Studio to customize or extend these flows. For more information, see [Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer&family=yokohama&ft:locale=en-US). |
[ ]

## Deprecations

Between your current release family and Yokohama, some Service Level Management features or functionality were deprecated.  
{#dfrn3-servicelevelmanagement-summary__entry__26}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Service Level Management.  
{#dfrn3-servicelevelmanagement-summary__entry__32}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | Service Level Management is a ServiceNow AI Platform feature that is active by default. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Service Level Management we have noted them here.  
{#dfrn3-servicelevelmanagement-summary__entry__38}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Service Level Management we have noted them here.  
{#dfrn3-servicelevelmanagement-summary__entry__44}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Service Level Management, such as specific requirements or compliance levels.  
{#dfrn3-servicelevelmanagement-summary__entry__50}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Service Level Management we have noted them here.  
{#dfrn3-servicelevelmanagement-summary__entry__56}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Service Level Management we have noted them here.  
{#dfrn3-servicelevelmanagement-summary__entry__62}

| Release | Release notes |
|-|-|
| Xanadu | No updates for this release. |
| Yokohama | Use Workflow Studio to build and automate the workflows for Service Level Management. See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information. |
[ ]