Configuring EMR Help
Summarize
Summary of Configuring EMR Help
The EMR Help application integrates ServiceNow with Electronic Medical Record (EMR) systems to manage clinician IT service requests efficiently. Setting up EMR Help involves installing the application, configuring data tables and request parameters, assigning user roles, and enabling seamless interaction within EMR environments like Epic.
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Key Features
- Installation and Integration: Install the EMR Help application to connect your ServiceNow instance with an EMR system.
- Data Table Configuration: Review and customize data tables (such as EMR Incident Data [snindrmthelpincidentdata]) to store system variables fetched from the EMR. Create new tables by extending the Remote Request Data table if necessary.
- Request Parameters and Definitions: Set up remote request parameters and define request types to support IT service requests from EMR systems, ensuring proper mapping between request parameters and data table columns.
- User Access Control: Assign roles to regulate access to EMR Help features, capabilities, and data.
- Healthcare Case Types: Configure and extend healthcare case types based on the base case type to fulfill requests originating from the EMR Help portal.
- Authentication and Integration: Enable digest token authentication for single sign-on with Epic and configure EMR Help to launch within iframes in Epic Hyperspace and Hyperdrive.
- Session Info Sidebar: Customize the EMR session info contextual sidebar in Workspace to control displayed fields.
- Service Portal Setup: Administrators can configure the EMR Help service portal to facilitate IT service request submissions directly from EMR systems.
- IT Service Request Fulfillment: Manage requests using a dedicated service portal or system support module.
- Optional Security and Customization: Implement encryption for sensitive fields and attachments, and customize URL and REST API task parameters using scripted extensions for enhanced flexibility.
Key Outcomes
- Streamlined handling of clinician IT service requests submitted from EMR systems.
- Secure, role-based access to EMR Help features and data.
- Seamless integration with Epic EMR environments, including single sign-on and embedded application launch.
- Customizable data structures and request parameters that align with the specific needs of your EMR system.
- Enhanced user experience through tailored service portals and contextual information sidebars.
- Improved security options through encryption capabilities.
Set up the EMR Help application to address different types of clinician issues submitted from an EMR system.
Configuration overview
Configuring EMR Help involves installing the application, then setting up user access and data.
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Install the EMR Help application to integrate your ServiceNow instance with an EMR system.
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Configure the data table for a request type.
Review the data table associated with an IT request, such as the EMR Incident Data [sn_ind_rmt_help_incident_data] table. Then, make sure that the table has columns to store each system variable that you're planning to fetch from an EMR system. Add new columns corresponding to the system variables that don't exist in the table.
If a data table for an IT request doesn't exist, create another data table by extending the Remote Request Data [sn_ind_rmt_help_request_data] table.
For more information, see EMR Help data model and Table administration.
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Configure request parameters for EMR systems.
Configure the remote request parameters for an EMR system.
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Configure request definitions for EMR systems.
Create or modify request definitions to support IT service requests from an EMR system. In addition, map the remote request parameters with the columns of the request data table associated with your task.
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Assign roles for EMR Help users.
Assign roles to control access to features, capabilities, and data in the EMR Help application.
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Configure healthcare case types for EMR Help.
Configure healthcare case types for EMR Help in to fulfill service requests made from the EMR Help portal.
The base healthcare case type [sn_hcls_case] is an abstract case type that provides a foundation to extend from when building your own healthcare case types.
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Configure digest token authentication for EMR Help.
Configure ServiceNow single sign-on with Epic utilizing digest token authentication.
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Configure iFrame support for EMR Help in ServiceNow
Configure EMR Help to launch within a frame in Epic Hyperspace and Hyperdrive.
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Configure the EMR session info contextual sidebar.
Configure the EMR session info contextual sidebar in Workspace to manage the fields that display there.
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Configuring the EMR Help service portal.
As an administrator, you can set up the EMR Help service portal for submitting IT service requests from an EMR system.
- Set up the IT service request fulfillment process
Manage IT service requests submitted from your EMR system by using either a dedicated service portal or a system support module.
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(Optional) Implement encryption in EMR Help.
Encrypt fields, attachments, or both to secure your EMR system data.
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(Optional) Customize the URL and REST API task parameters for EMR systems.
Use scripted extension points to manipulate URL parameters and REST API task parameters for an EMR system.
Additional configuration information
- To configure digest token authentication for EMR Help, see the How to Configure Digest Token Authentication for EMR Help with Epic Hyperspace [KB1002504] article in the Now Support knowledge base.
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To configure EMR Help to launch within an iframe in Epic Hyperspace and Hyperdrive, see the How to configure EMR Help to launch within an iFrame in Epic Hyperspace and Hyperdrive [KB1207128] article in the Now Support knowledge base.