Healthcare Computerized Maintenance Management System - Reporting medical device issue scenario

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Use the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application for reporting medical device issues and performing corrective maintenance.

    Important:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    Scenario: An issue is identified with a medical device in a hospital and a corrective maintenance needs to be performed. A organization contributor for medical devices submits the medical device issue form from the customer service portal of the hospital. In the issue form, the contributor enters the requester organization, medical device, its model, and other issue details. When a medical device issue case is created in the ServiceNow instance, a clinical engineer who acts as a fulfiller with the sn_hcls_cmms.clinical_engineer role can work on the case.

    The following graphic shows how the Healthcare CMMS application is used for resolving the medical device issue as discussed in the scenario.

    Figure 1. Using the Healthcare CMMS application for resolving a medical device issue
    Workflow for resolving a medical device issue using the Healthcare CMMS application. For the text description, refer to the workflow steps that follow.

    The following workflow elaborates how the clinical engineers with the sn_hcls_cmms.clinical_engineer role use the Healthcare CMMS application to resolve the medical device issue:

    1. Uses the Workspace to view the medical device issue case.
    2. In Workspace, views the complete information about the medical device, its model, and issue details from the Details tab.
    3. Creates a work order to resolve the issue.
    4. When the work order is set to complete, closes the medical device issue case.